SimardLévis CV .pdf



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LÉVIS SIMARD
Programmer Analyst
leviss@sympatico.ca , http://about.me/levissimard ,
Profile Summary
Mr. Simard has demonstrated his extensive versatility in all aspects of his work.
More than 10 years within CGI – Ottawa Canada in Application Development and Support (ADS) develops, enhances
and maintains applications.
Lévis has more than 9 years performing coding improvement and Tier-2 support roles in the Bell national
applications, Canada Post Corporation for national customers, Russell investments and recently for Ontario Ministry
of Education for the Ontario Education Collaborative Marketplace (OECM). Since 2007, Lévis is an integral part of
the success of various SQL writing and improvements for Bell Canada Finance providing additional founding. Lévis
has 18 months of experience in the development, analysis and programming using Visual Basic 6 for the 900 Billing
application with CGI, Bell, Stentor and Certen Inc. Lévis has more than 2 years of experience in UNIX programming
and scripting for the Bell SSP application (Self Select Pin). Proven analytical, problem solving and decision-making
skill Lévis has an excellent interpersonal communication skill and client focus. Lévis has experience in working in a
dynamic environment using good judgment and initiative. He has a great ability to quickly learn new technology, and
a reliable solutions-focused approach to his work.
Lévis’s areas of expertise are:
Designing methods and procedures in the development of new systems during the programming activities in Visual
Basic 6; VBA; Unix; AWK; SQL; C++; Java; DOS and Scripting;
Database Technologies: SQL Server, MySQL and Access;
ARIBA Spend Management and Contract Management Software (ARIBA® version 8.2 and 9R1);
Cognos 8 products; ReportNet; Impromptu; PowerPlay OLAP and Cognos Sale Intelligent;
Applications Support & maintenance; continuous improvements;
Creation of electronic forms, manuals, programs, data files, procedures and training materials;
Structured methodologies (Peritus®) for the development, design, implementation and maintenance of applications;
Client focus and excellent interpersonal communication skills.
Security Clearance
Secret; File number: 95147677; Expired: May 7th, 2011
Languages
English (Comprehension written and spoken)
French (Impeccable; fluent written and spoken)
Education
La Cité Collégiale of Ottawa, Programmer Analyst, (Graduated with Honours), 2000

1

Experience Summary
Ref #

Ref 12

Client
Ontario Ministry
of Education

Role Title

Start – End Dates

Applications Support
Analyst, Data Input

Nov 2009 – Nov 2010

# of month
24 months excluding
months overlap
with Ref 10 and Ref 11

Ministry of
Finance,
Broader Public
Sector Supply
Chain Secretariat
Government &
Private Sector,
Bell Canada

Creation of testing and
training material (2)

(2)Aug

2009 – Oct 2009

Functional System Tester (1)

(1) Mar

2009 – Apr 2009

Applications Support,
Analyst, Coach-Trainer

Nov 2008 – Nov 2010

24 months excluding
months overlap
with Ref 11 and Ref 12

Ref 9

Bell Finance,
Bell Auditors

SQL operations,
Development Analyst,
Programmer Analyst,
Coach-Trainer

Mar 2007 – Apr 2010

37 months excluding 12
months overlap
with Ref 8

Ref 8

RUSSELL
INVESTMENTS

Applications Support,
Analyst, Coach-Trainer

Feb 2007 – Mar 2008

Ref 7

Bell Canada

Stayback support role,
Analyst, Adviser

Feb 2007 – Nov 2008

Ref 6

Bell Canada,
CGI - AMS

Ref 5

Bell Canada

Ref 4

Canada Post,
Inovapost,
Nexinnovations

Ref 3

Bell Canada

Ref 2

Bell Canada

Ref 1

Bell Canada,
Certen Inc

Ref 11

Ref 10

CSD Analyst on client site,
Programmer Analyst,
Coach-Trainer
Applications Support,
Analyst, Coach-Trainer
Client Services Support,
Coach-Trainer
Applications Support,
Programmer Analyst,
Server support
Applications Support,
Analyst
Programmer Analyst,
Coach-Trainer

3 months excluding
months overlap
with Ref 10

9 months excluding 13
months overlap
with Ref 7 and Ref 9
13 months excluding 9
months overlap
with Ref 8 and Ref 9

Oct 2006 – Nov 2006

2 months

April 2005 – Sept 2006

18 months

June 2004 - March 2005

10 months

Dec 2001 - Aug 2004

32 months excluding 1
month overlap with Ref 2

Nov 2001 - July 2004

1 month excluding 33
months overlap with Ref 3

June 2000 – Nov 2001

18 months

2

Achievements
Ref 12
CLIENT:
Project:

ONTARIO MINISTRY OF EDUCATION
Ontario Education Collaborative Marketplace (OECM)

Role:

Applications Support

Duration:

Nov 2009 – Nov 2010 (24 months excluding months overlap with Ref 10 and Ref 11)

CLIENT CONTACT INFORMATION:
Mr. Mike Corbett-White, Senior Consultant, CGI-AMS, 613.740.5900 #5177
Mr. Steve Wright, Project Director, 613.740.5900 #5040
Ms. Judy Condon, Executive Consultant, 613.740.5900 #5338

PROJECT DESCRIPTION**
The Ontario Education Collaborative Marketplace (OECM) is a not-for-profit corporation, funded by the Ministry of
Finance, Broader Public Sector Supply Chain Secretariat. OECM was conceived by Ontario’s school boards, colleges
and universities to deliver procurement savings through strategic sourcing / group buying services and an eprocurement platform (eMarketplace). OECM’s objective is to provide services to all publicly funded educational
institutions –72 school boards, 24 colleges and 20 universities - which, in aggregate, spends over 4 billion dollars in
goods and services addressable by OECM’s capabilities.
The OECM e-Marketplace will consist of Shopping Cart, Bronze, Silver and the Gold ARIBA Buyer packages as well
as the SCU/Supplier Billing Engine, and any other custom development or reports that will be part of the complete
solution.

ROLE DESCRIPTION**
Lévis is a key member of The AMS Team for Support Tier-2, performing analysis and providing support for the
OECM e-procurement platform (eMarketplace). Lévis load and insure that the Suppliers, Users and Institutions are
ready for implementation and operating as required. Lévis validate data and code by examining end-to-end system
functionality to enable successful migration from development environments up to the production environment.
The following summarizes key tasks Lévis performed:


Provide Tier 2 support for the OECM e-procurement platform (eMarketplace), ARIBA Spend Management;



Investigate and resolve client-reported incidents (Sev-1, Sev-2, Sev-3) from Remedy ticketing system;




Carry BlackBerry phone to provide 24/7 operation support, successively with two colleagues;
Input data for Suppliers, Users or Institutions into CSV files into IT2, PS and Production environments;



Make use of Spectrum repository to store data and code into IT, ST, UAT, PS and Production environments;



Create a Build for every migrations, Laptop Build included for asset management;



Load data by performing the Integration Events into ARIBA Buyer Administrator into four environments;



Daily co-ordinate with the Development, Spectrum servers and Unix Teams, vendor when needed;

3



Create/Update testing documents for each Sunday migration to Production;



Run IPD job via ARIBA (ABA) scheduler to verify the Payment Staging table and Invoice Payment Data File;



Create change requests into the Spectrum application to “check out/check in” the CSV data files or code;



Support and use the IM/IT project methodologies with CGI-Ensemble;



Monitoring different parts of the ARIBA 9R1 system for performance and licence fee;



Create pertinent support documentation or plans to gather application knowledge;



Active participant in the weekly Functional Team Meeting.

TECHNICAL ENVIRONMENT
Applications:
ARIBA® 8.2; ARIBA® 9R1; Inspector tools; Spectrum source code repository; Putty;
ExtraPersonal for UNIX; CGI Ensemble I or II; CSVed; EditPlus2; Beyond Compare 3.2;
VBA Macro Language; Nortel VPN; CISCO VPN; Remedy Action Request System; C2
Ticket Maintenance; Microsoft® Office Outlook; Microsoft® Visio; Microsoft® Office Suite
2007 and below
Databases:
ORACLE
Operating System:
Microsoft® Windows XP and Vista platforms; UNIX IBM
Methodologies:

Peritus®; Internal IM/IT methodologies for Ensemble version I or II

Ref 11
CLIENT:
Project:

MINISTRY OF FINANCE, BROADER PUBLIC SECTOR SUPPLY CHAIN SECRETARIAT
Ontario Education Collaborative Marketplace (OECM)

Role:

Functional System Tester; Training Material Creation

Duration:

March 2009 – April 2009 (5 weeks as Functional System Tester)
August 2009 – October 2009 (7 weeks as Functional System Tester & Creation of Training Material)

CLIENT CONTACT INFORMATION:
Mr. Steve Wright, Project Director, 613.740.5900 #5040
Ms. Deborah Bouck, Executive Consultant, 613.234.2155

PROJECT DESCRIPTION**
The Ontario Education Collaborative Marketplace (OECM) is a not-for-profit corporation, funded by the Ministry of
Finance, Broader Public Sector Supply Chain Secretariat. OECM was conceived by Ontario’s school boards, colleges
and universities to deliver procurement savings through strategic sourcing / group buying services and an eprocurement platform (eMarketplace). OECM’s objective is to provide services to all publicly funded educational
institutions –72 school boards, 24 colleges and 20 universities - which, in aggregate, spends over 4 billion dollars in
goods and services addressable by OECM’s capabilities. The OECM e-Marketplace will consist of Shopping Cart,
Bronze, Silver and the Gold ARIBA Buyer packages as well as the SCU/Supplier Billing Engine, and any other
custom development or reports that will be part of the complete solution.

4

ROLE DESCRIPTION**
Lévis is a key member of The Peritus Team for Support Tier-2, performing analysis and providing support for the
OECM e-procurement platform (eMarketplace). Lévis began in March 2009 as part of the OECM Functional System
testing team, working closely with seven colleagues. His goal within the OECM project’s activities is to test and
validate the customizations of the Ariba modules defined in the approved functional specifications. Lévis insure that
the system is ready for implementation and operating as required. This validation is accomplished by examining endto-end system functionality to enable a successful migration from the testing environment into the production
environment.
The following summarizes key tasks Lévis performed:


Execute\update test plans document and evaluate results for the Buyer, Contract Compliance and Invoice
modules;



Run IPD job via ARIBA scheduler to verify the Payment Staging table and Invoice Payment Data File;



Report defects into the Spectrum application;



Create training material for the ARIBA Shopping Cart Offering version 9R1;



Use the internal IM/IT methodologies to CGI Ensemble;



Take part of weekly Functional Team Meeting;



Gather pertinent documentation for the upcoming support contract for November 2009;



Get ready for a support role starting on November 2009.

TECHNICAL ENVIRONMENT
Applications:
ARIBA® 8.2; ARIBA® 9R1; Inspector; Spectrum; CGI Ensemble; CSVed; EditPlus2;
Beyond Compare 3.2; VBA Macro Language; Nortel VPN; CISCO VPN; Microsoft® Office
Outlook; Microsoft® Visio; Microsoft® Suite 2007 and below
Databases:
Operating System:

ORACLE
Microsoft® Windows XP platform; Windows Server 2008; UNIX IBM

Methodologies:

Peritus®; Internal IM/IT methodologies for CGI Ensemble version I or II

Ref 10
CLIENT:
Project:

TELECOMMUNICATIONS, GOVERNMENT AND PRIVATE SECTOR
PERITUS

Role:

Applications Support

Duration:

Nov 2008 – Nov 2010 (24 months excluding months overlap with Ref 11 and Ref 12)

CLIENT CONTACT INFORMATION:
Mr. Mike Corbett-White, Senior Consultant, AMS Team Lead, 613.740.5900 x5177
PROJECT DESCRIPTION**
Peritus methodology of work; assisted by tool as C2 application to track and manage day-to-day workflow of a
support Team. Peritus process provide the ability to work and solve a large volume of ticket incidents coming from
several various supported applications while allowing a broad place to training and knowledge of the supported
applications.

5

ROLE DESCRIPTION**
Lévis is a key member of The Peritus Team for Support Tier-2, performing analysis and providing authority of SQL
Bell National Finance operations. Lévis is performing analysis of government and private sector applications. Lévis
fill both Navigator and Driver roles to achieve X-Learning goals of many supported applications under the Peritus
methodology.
The following summarizes key tasks Lévis performed:


Member of Peritus team, with shared responsibility for day-to-day work tasks of the team;



Adhere to Peritus Methodology for workflow management;



Use Peritus tools, techniques and training appropriately;



Tier 2 support of the following applications: Ontario Education Collaborative Marketplace (OECM); C2
application; Peritus Sandbox for virtualization of development applications; SQL Operations(transferred to India
March 2010);



Production/verification/resolution of trouble shooting application fixes in the appropriate documentation;



Resolve client-reported incidents (Sev-1, Sev-2, Sev-3) and perform ongoing operational/recurring tasks;



Co-ordination with other support groups within CGI, BELL and other vendors;



Acquire detailed knowledge of the above applications via knowledge transfer from the Navigators;



Acquire knowledge of other applications maintained by the team;



Active participant in section meetings;



Transferred support activities to our IGDC team in India for PSQT (August 2009);



Transferred support activities to our IGDC team in India for SQL Ops (March 2010);



Prepare and update individual Learning Plan.

TECHNICAL ENVIRONMENT
Applications:
Microsoft® SQL Server 6.5 Utilities; Extra Personal Client; Microsoft® Visual Studio 6.0;
BJS Client v2.1; SQL Enterprise Manager; TCP/IP; ARIBA® 8.2; ARIBA® 9R1; Inspector;
Spectrum; CGI Ensemble; CSVed; EditPlus2; Visual Basic 6; C2 Ticket Maintenance;
Remedy; Microsoft® Office Outlook; Microsoft® Visio; Microsoft® Office Suite 2007 and
below; Putty
Databases:
Operating System:

Microsoft® SQL 2000 Database; INGRES; ORACLE 7.x
Microsoft® Windows XP platform; SQL 2003 server; UNIX IBM

Methodologies:

Peritus®

Ref 9
CLIENT:
Project:

BELL CANADA FINANCE; BELL AUDITION DPT.
SQL OPs

Role:
Programmer Analyst; SQL operations
Duration: March 2007 – April 2010 (37 months excluding 12 months overlap with Ref 8)
CLIENT CONTACT INFORMATION:
Mr. Laurent Naud, M.Sc. Bell Finance Business Modeling Expert (514) 963-9442
6

Ms. Rita Olsthoorn, Bell Finance Manager (514) 391-4011
PROJECT DESCRIPTION**
The purpose is to take over the development of continuous improvements and support provided from a Bell contractor
Mr. Marc Baril located in Montréal in order to transfer all activities to the Peritus Team at CGI – Ottawa. The process
put in place during early 2006 from the Bell Finance group was to receive four monthly extractions from the “Carrier
Access Tariff group”, “Business Warehouse team”, “Sympatico/Tapestry EDW Team” and “Emerging Services
department” and produce month end financial reports. Due to contractor availability and the complexity of the
surrounding business knowledge, we were proposing a 4 phase transition period over 6 months. These monthly
processes are time critical as BELL CSG/Wholesale is mandate to provide monthly settlements to the Canadian
Radio-television and Telecommunications Commission (CRTC).
ROLE DESCRIPTION**
Lévis is a key member of The Peritus Team for the Bell transfer of knowledge and application support Tier-2. Lévis
performed transition of the knowledge for the four monthly extractions (CAT, BW, SYMPATICO and Emerging
Services) during after-hours from a Montreal contractor. Lévis provide analysis and support for the Bell finance
department. Lévis lighten the load of all monthly processes by creating many different automate processes with SQL
templates and stored procedures to facilitate the production of the monthly reports. Lévis created accurate
documentation related to the transfer, support role, maintenance. Lévis trained 4 members within the Peritus team.
Lévis is prime clients contact for any change request that will result into code modifications and additional founding.
Lévis received a letter of commendation from Rita Olsthoorn, Bell Finance Manager for his exemplary work and
client’s satisfaction during the 3 years passed providing the monthly support activities.
The following summarizes key tasks Lévis performed:


Prime clients contact for the Bell finance team;



Mechanization of every processes within stored procedures and SQL templates;



Create Excel macros to avoid data error and human intervention;



Create DOS bat job to decompress and extract the BW raw data file;



Monitoring of the 4 monthly extractions: BW, CAT, SYMPATICO, Emerging Services;



Analyze the BW, CAT and SYMPATICO raw data;



Monthly update of the reference tables;



Creation and loading of the raw files into the monthly and the master tables;



Query data to create analysis spreadsheet according to client needs;



Run ADHOC queries for Sympatico tapestry;



Update Excel-Pivot tables and send result settlements to the Bell Finance Team;



Monitor SAN disk for space (E, F and G drives) on server MTRLPQDC944;



Monitor the backups of the 3 SQL databases (Density, zPL and settlement);



Manage the different database user accounts;



Archive the monthly data on server;



Answer the Bell auditors question;



Use Peritus tools, techniques, methodology and training appropriately;
7



Proactive to modification to meet client’s satisfaction or needs that result in additional founding;



Trained colleagues from CGI-India via MS LiveMeeting to transfer all activities for April 2010.

TECHNICAL ENVIRONMENT
Applications:
Microsoft® SQL 2003 Server utilities; SQL Enterprise Manager; SQL Query Analyser;
Microsoft® SQL 2000 Tools; Microsoft® Excel-Macro; Microsoft® VBA Excel Macro;
Microsoft® Excel Pivot table; Microsoft® Suite 2007 and lower; Microsoft® LiveMeeting;
CISCO VPN; Remote Desktop Connection; NetMeeting; Microsoft® Office Outlook 2003
and above; DOS
Databases:
Microsoft® SQL 2000 Database
Operating System:
Microsoft® Vista Bus; Microsoft® XP Pro; Microsoft® Windows 2003 server; MS-DOS
Methodologies:

Peritus®

Ref 8
CLIENT:
Project:
Role:
Duration:

RUSSEL INVESTMENTS
Cognos, PC Bond, Escher, MAP/ETL
Applications Support
February 2007 – March 2008 (9 months excluding 13 months overlap with Ref 7 and Ref 9)

CLIENT CONTACT INFORMATION:
Mr. Michael Corbett-White - AMS Team Lead & Bell Tier II Support 613.740.5900 x5177
PROJECT DESCRIPTION**
Russell is a multi-manager investment strategies firm offering goal-oriented investors a full range of tailored
solutions. A leader in global investment strategy, Russell advises clients on more than $2.4 trillion in assets and
delivers investment programs in more than 40 countries.
ROLE DESCRIPTION**
Lévis is a key member of The Peritus/Russell Team for Russell Support Tier-2. Lévis fill both Navigator and Driver
roles to achieve X-Learning goals of many supported applications for Russell Investments under the Peritus®
methodology. Lévis followed an individual plan to achieve the mandatory knowledge and formation to provide
support with the Informatica tools (PowerCenter Designer, Workflow Manager and Workflow Monitor) required for
his work.
The following summarizes key tasks Lévis performed:


Provide tier-2 support for Russell Investments of the following Russell International projects: PC Bond; Escher;
MAP/ETL;



Updated an individual plan in anticipation of the training reinstatement in February 2008 in order to obtain the
mandatory courses and formation with the Informatica (PowerCenter tools) products;



Member of Peritus team with shared responsibility for day-to-day work tasks of the team;



Use Peritus tools, techniques, methodology and training appropriately;



Resolve client-reported incidents (Sev-1, Sev-2, Sev-3) and perform ongoing operational/recurring tasks;



Co-ordination with other support groups within CGI, ISM, BELL, RUSSELL development and other vendors;



Document the resolution of the trouble shooting application fixes;
8



Acquire detailed knowledge of the above applications via knowledge transfer from the Navigators;



Prepare and update individual Learning Plan;



Keep abreast of current technology;



Client Contact;



Acquire knowledge/experience of other applications maintained by the team;



Active participant in section meetings, perform key roles such as chair, scribe.

TECHNICAL ENVIRONMENT
Applications:
Informatica tools (PowerCenter: Designer / Workflow Manager / Workflow Monitor);
Microsoft® SQL Enterprise Manager; SQL Query Analyser; SQL 2000; Russell’s Remedy;
Citrix Web interface; Sale Intelligent; C2 Ticketing System; Cognos 8; Cognos 7; VMware;
Microsoft® SQL Server Utilities; BJS Client v3; TCP/IP; Microsoft® Visual Studio;
Microsoft® Visual Basic 6; Microsoft® Visual C++; DOS; VMware; Microsoft® Word;
Microsoft® Excel; Microsoft® Visio; Microsoft® Office Outlook; Microsoft® Office Suite
2007 and below
Databases:

SQL 6.5; Citrix; OLAP (on-line analytical processing) Cube.

Operating System:

Microsoft® Windows XP; Microsoft® Windows VISTA Business

Methodologies:

Peritus®

Ref 7
CLIENT:
Project:
Role:
Duration:

BELL CANADA
Stay back Team
Support / Adviser
February 2007 – November 2008 (13 months excluding 9 months overlap with Ref 8 and Ref 9)

CLIENT CONTACT INFORMATION:
Mr. David Herman, Bell Manager - National Switch Network Solutions (NSNS), (613) 258-7056
PROJECT DESCRIPTION**
Since summer 2006 CGI – Ottawa had to move the tier 2 support of 68 Bell applications to AGDC team located in
Charlottetown for economic reasons and reduction of cost. The transfer of the applications support was done quickly
towards AGDC with a summary knowledge of the various applications. Charlottetown support team will need
assistance on critical tickets during a two years period.
ROLE DESCRIPTION**
Lévis provide knowledge and training of the ITSS, TFID, NNIS, SOMSCCS7, INUTS, and CRW applications to CGI
– Halifax members for them to eventually provide the full support. Lévis performed the setup of their laptops and
provided accesses to the Bell/Stentor domain required for the support. Lévis is providing stayback role during the full
transition of knowledge assisting AGDC Team in the analyzing of difficult issues or task they requiring help to.
The following summarizes key tasks Lévis performed:


Provide assistance to AGDC maritime team of the following Bell national applications: ITSS, TFID, NNIS,
SOMSCCS7, INUTS, CRW, RASv2, SOSv2, OSTARS, BECAUSS;
9



Assisted server platforms transition with AGDC team in Halifax for ITSS, TFID, NNIS, SOMSCCS7, INUTS,
RASv2, SOSv2, OSTARS and BECAUSS applications within the Bell consolidation project (June 2008);



Key member for the decommission of SOMSCCS7, ITSS, TFID, LNPOM applications;



Member of Peritus team with shared responsibility for day-to-day work tasks of the team;

TECHNICAL ENVIRONMENT
Applications:
SQL Enterprise Manager; SQL Query Analyser; Microsoft® SQL 6.5; Microsoft® SQL
2000; CISCO VPN; Remote Desktop Connection; NetMeeting; Microsoft® Office Outlook
2007 and below; Microsoft® Excel; Microsoft® Word; Microsoft® LiveMeeting; DOS; SQL
Script; Multi-Edit; TCP/IP; Microsoft® Visual Basic 6; Exceed; Remedy (INOC Bell, Billing
& CGI-CSD); Microsoft® Visio; Microsoft® Suite 2000; VMware; C2 Ticket Maintenance
Databases:
Operating System:

Microsoft® SQL 2000 Database
Microsoft® Windows XP platform; MS-DOS

Methodologies:

Peritus®

Ref 6
CLIENT:
Project:

BELL CANADA
PEGASUS

Role:

CSD Analyst at client site. 360 Lisgar Street, War Room fl 10th, Ottawa

Duration:

October 2006 – November 2006 (2 months)

CLIENT CONTACT INFORMATION:
Ms. Carol Ann Oakley - Senior PM Sympatico Systems SI & Deployment, (613) 785-0887
PROJECT DESCRIPTION**
Bell Canada’s current consumer ordering systems have grown into a massive group of isolated systems with limited
or no inter-communication capabilities. Bell Pegasus project is to improve productivity and enable simplicity to a new
flexible IP order management system; CGI’s AMS Tapestry platform implemented since Sunday midnight Oct. 9th,
2006 to replace the existing obsolete Sympatico order provisioning systems, IAF and SHOTS. The Tapestry solution
will not only deliver Sympatico access but also be the system that will provision, track and troubleshoot on the entire
consumer IP family of products and services.
The Pegasus Control Centre (PCC) has been created to support agents & users during the Pegasus Project
Normalization period (Oct.9th to Nov.5th).
The Key Support primes from Sympatico Systems and (where applicable) Sympatico IV&V are co-located at one
location: 360 Lisgar Street, (War Room, 10th Floor) Ottawa. The Montréal CSD Remedy helpdesk is used to track
incidents and remains the primary means of communication between support teams.
ROLE DESCRIPTION**
Lévis is a key member of the Pegasus Team incorporated in a team of three CGI – Ottawa members to keep track of
daily incidents during the normalization period. Our team of three members were scheduled to work in the War Room
from 7:00 AM to 9:00 PM, weekends included. We were the Key support primes to prepare tracking and status
reports for provisioning clients at client site. Lévis created queries to pull data from the CSD Remedy and provide
training to two colleague members. Our team of three members received a letter of commendation from the Bell and
the Montréal clients for the control of measurement accuracy and our participation to success.
The following summarizes key tasks Lévis performed:

10



Installation and set-up of two laptops (sent from CSD Montréal) with Remedy connectivity at client site;



Configure a Bell proxy and port to allow CGI Outlook Web access;



Establish and provide training for two colleagues in SQL, Remedy Query tools, Bell Heat software and DOS;



Creation of multiple queries to pull data from CSD Remedy (Incidents & Change Request records);



Modification of the query format or display when requested from clients;



Query the CSD databases using Remedy toll to produce bi-hourly reports of (Sev-1, Sev-2, Sev-3) incidents
over a large range of Bell Canada products;



Organise and re-arrange reports in excel sheets to provide update status, graphs of the daily incidents;



Creation of a DOS programs to facilitate task for coworkers;



Email status reports every two hours to the Pegasus’ clients community from 7:00 AM to 9:00 PM, weekends
include;



Communicate with helpdesk if necessary to open, modify or close tickets when asked from primes commit on
conference call;



Inform CGI – Montréal and Bell clients of incidents or issues when requested;



Proactive to any modification to meet client’s satisfaction or needs.

TECHNICAL ENVIRONMENT
Applications:
CSD Remedy & Remedy Action Request System Suite; Heat software; Bell Quality ECenter
Web application; Microsoft® Excel; Microsoft® Word; Microsoft® Suite 2003; Microsoft®
Office Outlook; CISCO VPN; MS-DOS; C2 Ticket Maintenance
Databases:

CSD Remedy Database

Operating System:

Microsoft® Windows XP platform

Ref 5
CLIENT:
Project:

BELL CANADA
PERITUS

Role:

Applications Support

Duration:

April 2005 – September (18 months)

CLIENT CONTACT INFORMATION:
Mr. David Herman, Bell Manager - National Switch Network Solutions (NSNS), (613) 258-7056
PROJECT DESCRIPTION**
Peritus Project a methodology of work, assisted by tool as C2 application to track and manage day-to-day workflow
of a tier-2 support Team. Peritus process provide the ability to work and solve a large volume of ticket incidents
coming from several various supported applications while allowing a broad place to the training and knowledge of the
68 supported applications belonging to the Peritus Team.
ROLE DESCRIPTION**
Lévis is a key member of The Peritus Team for Support Tier-2, performing analysis and providing authority of CRW
Bell National Intranet-based web site. Lévis fill both Navigator and Driver roles to achieve X-Learning goals of many
supported applications under the Peritus methodology and processes.
11

The following summarizes key tasks Lévis performed:


Member of KREITTON Peritus team, with shared responsibility for day-to-day work tasks of the team;



Adhere to Peritus Methodology for workflow management;



Use Peritus tools, techniques and training appropriately;



Tier 2 support and monitoring of the following applications: CRW, ITSS, SOMSCCS7, TFID, NNIS, INUTS,
VMIP, CORE, OCIS, NetCap;



Production/verification/resolution of trouble shooting application fixes in the appropriate documentation;



Resolve client-reported incidents (Sev-1, Sev-2, Sev-3) and perform ongoing operational/recurring tasks;



Co-ordination with other support groups within CGI, ISM, BELL, ASC and other vendors;



Client Contact;



Acquire detailed knowledge of the above applications via knowledge transfer from the Navigators;



Prepare and update individual Learning Plan;



Keep abreast of current technology;



Acquire knowledge of other applications maintained by the team;



Active participant in section meetings, perform key roles such as chair, scribe.

TECHNICAL ENVIRONMENT
Applications:
Microsoft® SQL Server 6.5 Utilities; Extra Personal Client; Microsoft® Visual Studio 6.0;
BJS Client v2.1; SQL Enterprise Manager; Multi-Edit; TCP/IP; Visual Basic 6; Exceed; C2
Ticket Maintenance; Remedy (INOC Bell, Billing & CGI-CSD); Microsoft® Office Outlook;
Microsoft® Visio; Microsoft® Suite 2000
Databases:

SQL 6.5

Operating System:

Microsoft® Windows XP platform

Methodologies:

Peritus®

Ref 4
CLIENT:

CANADA POST CORPORATION

Project:

Service Request & Desktop IMAC (Install-Move-Add-Change) Management

Role:

Client Services Support

Duration:

June 2004 to March 2005 (10 months)

CLIENT CONTACT INFORMATION:
Mr. Gilles Rochon, CP Nexinnovations VP, 613-734-6892
PROJECT DESCRIPTION**
Consolidated Computing Services (eCCS) is a National Intranet-based application. eCCS is the core tool used within
Canada Post environment by the CPC employee to log, approve and submit service to CGI for execution. The
application is used by CGI support teams to track, dispatch, monitor and record details about execution of standard
service requests. Requests can be changes submitted by the Canada Post end-user that installs a new device (e.g.
telephone, workstation, access, software, etc). Collectively these changes are considered IMAC’s (Install-Move-Add12

Change). Requests can also be submitted as a result of changes following the Manage Change process when device
configuration information (i.e. location, owner, etc) changes and update of the inventory information is required.
ROLE DESCRIPTION**
Lévis is a key member of CGI - Service Request & Desktop IMAC Management, performing analysis and providing
client services support. Lévis verify, approve, monitor, execute and process eCCS form requests received from all
regions of Canada to Innovapost support team.
The following summarizes key tasks Lévis performed:


Ensure the interface with the clients;



Analyze, monitor, plan, coordinate and ensure completion of request according to client needs through IMAC
catalogue services;



Ensure service levels and commitment are maintain;



Update LTS (Licences Tracking System) web base application;



Retrieve PO(s) from HO client Services secure mail account;



Ensure follow up with our various collaborators 3rd party vendor and partners;



Manage and prioritize workload on a daily basis;



Contribute to the evolution of the team by proposing improvements;



Ensure proper back-up with transparency for the customer;



Participate in the training of new members;



Daily status meeting related to all of the above.

TECHNICAL ENVIRONMENT
Applications:
Extra Personal Client; Citrix remote access software; Lotus Notes; eCCS Intranet-based
application; Microsoft® Excel; Microsoft® Word; Microsoft® Suite 2000
Databases:

Citrix DB

Operating System:

Microsoft® Windows 2000 Pro. Platform

Ref 3
CLIENT:

BELL CANADA

Project:

Self Select Pin (SSP)

Role:

Application and Server Support

Duration:

November 2001 to August 2004 (32 months excluding 1 month overlap with Ref 2)

CLIENT CONTACT INFORMATION:
Ms. Anne Marchand - Bell eCentre Manager, anne.marchand@bell.ca
PROJECT DESCRIPTION**
The Self Select PIN system provides the ability for GISN calling card customers with the ability to change their
calling card PIN number in a real-time fashion via an automated system. SSP provides with an Interactive Voice
Response (IVR) system. The IVR collects and forwards the necessary information from the card subscribers to the

13

database (GISN) for verification of the customer’s old PIN and storage of the customer’s new PIN. Customers are
able to access the SSP system from any location in North America via 1-800-561-8888 for GISN card service 24/7.

ROLE DESCRIPTION**
Lévis is a member of CGI - Application Development and Support, performing analysis and providing primeship
support on the SSP application.
Lévis provides 24/7 National Operational Support Systems (OSS) support to the alliance of Participating Canadian
Telephone Companies. Lévis coordinates SSP production server reboots and maintenance schedules with IBM. Lévis
wrote UNIX scripts to improve many programs and aspects of the SSP application components. Lévis receive a letter
of commendation from the client “Bell - eCentre” Ms. Anne Marchand when he solved a 3 years problem relating
to MQueue Channels.
The following summarizes key tasks Lévis performed:


Analyse and create/fix many Unix scripts to improve some defect programs and aspects of the SSP application
components;



Prepare monthly tracking and status reports for the application for provision to the customer;



Update data within DB2 tables as required by Telco’s participating in SSP service;



Reset, start or stop MQ-Series channels as required to transport PIN data to participating Canadian Telcos;



Clean logs older than 2 months old and unnecessary files on SSP Production server;



Remove the error log and trace from the previous months; Removal of CORE files;



Responsible for starting/stopping the SSP application when required;



Coordinate SSP production server reboots with IBM, when required;



Respond to SSP application user queries and requests to satisfy the user’s needs;



Investigate problems relating to the performance or functionality of the SSP application;



Interface and coordinate support efforts with groups that support downstream or interfacing systems with SSP;



Query Direct Talk weekly for unknown screens;



Recycling Direct Talk when required;



Start Telco link station session when required;



Investigation and action of PIN changes within the NSSP queue;



Investigate and action SSP X users login problems;



Creation of new SSP X users when required by Bell Helpdesk manager;



Carry pager to provide 24/7 operation support;



Status meetings related to all of the above.

TECHNICAL ENVIRONMENT
Applications:
Extra Personal Client; Unix; MQueue series; IVR - Direct Talk 6000; SMIT utility; National
Messaging Middleware (NMM); Aix Smit; Exceed; TCP/IP; Remedy (INOC and Billing);
Microsoft® Excel; Microsoft® Visio; Microsoft® Suite 2000; Microsoft® Office Outlook;
BESI Netscape
Languages:

UNIX; Scripting; C; AWK; Perl

14

Databases:

Ingress DB; DB2

Operating System:

Microsoft® Windows 2000 Pro. Platform; UNIX server

Ref 2
CLIENT:

BELL CANADA

Project:

Customer Report on Web site

Role:

Application Support

Duration:

November 2001 to July 2004 (1 month excluding 33 months overlap with Ref 3)

CLIENT CONTACT INFORMATION:
Ms. Stephanie Hansen - Bell INOC Manager, stephanie.hansen@bell.ca
PROJECT DESCRIPTION*
CRW (Customer Report Web site) is an Intranet-based application, administered through a UNIX server that provides
all Canadian Telcos secure access to monthly VNET and OBC (Open Border Coverage, US) reports.
CGI Project manager: Ms. Carol McDonald; Bell manager: Ms. Stephanie Hansen
ROLE DESCRIPTION**
Lévis is a key member of CGI - Application Development and Support, performing analysis and providing primeship
support of CRW Intranet-based web site. Lévis create and administer web site user ids and passwords for securities
issues. Lévis also wrote a built book for the server replacement.
The following summarizes key tasks Lévis performed:


Contact and provide second level support of web site during application available hours;



Perform analyses, action and provide feedback on all trouble fixes referred to CGI ADS by Level I support;



Provide user community with notification and updates regarding general application troubles impacting all users;



Refer web site troubles requiring as higher level of support to ASC (Associated Software Concepts), Level III/IV
support, for assistance via Remedy trouble ticketing system;



Coordinate the retransmission of any failed file transfer from web server;



Creation and maintenance of web site user ids and passwords - using existing RACF procedures;



Interpret data from operational measurements (i.e. application statistics, trouble tickets)

TECHNICAL ENVIRONMENT
Applications:
EXTRA! Personal Client; UNIX; Exceed; TCP/IP; Remedy (INOC & Billing systems);
Microsoft® Excel 2000; Microsoft® Suite 2000; Microsoft® Office Outlook; BESI Nescape
Databases:

Ingress DB

Operating System:

Microsoft® Windows 2000 Professional

Ref 1
CLIENT:

BELL CANADA

Project:

900 Billing System Rewrite
15

Role:

Programmer Analyst

Duration:

June 2000 to November 2001 (18 months)

CLIENT CONTACT INFORMATION:
Mr. Stephen W. Wright - CGI Project manager, (613) 234-2155 x4616
PROJECT DESCRIPTION**
This involved rewriting the 900 application used by BELL NBO 110 O’Connor, Ottawa for the purpose of billing and
keeping records of the 900 users and service providers.
ROLE DESCRIPTION**
Lévis was a key member of development and improvement on the Visual Basic 6.0 side of the 900 Rewrite project.
Performing analysis and programming the application improvements on Visual Basic 6. Lévis was responsible for
operation training (as required). Lévis received a letter of commendation from the client, Bell/Certen for the
creation of download processes from Visual Basic to Excel spreadsheet.
The following key tasks Lévis performed:
Develop and maintain an online application on Visual Basic 6;
Create new forms; Update old forms;
Cooperate and coordinate with the COBOL programmers;
Create reports to track customer’s information; Modify the graphic interfaces;
Test and install application at clients site;
Create a download process from Visual Basic 6 to Excel
TECHNICAL ENVIRONMENT
Applications:
Visual Basic 6.0; Crystal Report; Install Shield v3; Extra Personal Client; Exceed Mainframe;
Microsoft® Word 97; Microsoft® Excel 97; Microsoft® Outlook; Microsoft® Suite; BESI
Nescape
Databases:

DB2

Operating System:

Microsoft® Windows NT platform

Methodologies:

ISO 9001

16

Courses
Java Oriented Object Programming; PBSC Computer Training Centers; Oct 19, 2001
Unix course; 160 Elgin; Mark Shonuck; March 2002
E-Learning; Updating the programming languages skill; 275 Slater St; Dec to Jan 2006
Introduction of the Cognos 7 & 8 products; 1410 Blair place; March 2007
Introduction to the Informatica products; 1410 Blair place; July 2007
PowerCenter 8 - Level I Administrator (February 2008):

Eight hour, instructor-led course delivered on-site, and through the Informatica
Virtual Academy introduces the student to PowerCenter 8 administration concepts through lecture and hands-on exercises. Topics covered include:
PowerCenter 8 Framework; Installation; Repository and Integration Services; Repository Administration; Repository Management; Domain Security; Log
Management; and Command Line Programs.

PowerCenter 8 - Level I Developer (February 2008): Four-day, instructor-led course exposes the core features of Informatica PowerCenter 8
through lecture and more than twenty hands-on exercises and 2 workshops. In addition to gaining tremendous insight into the data integration platform,
students will be exposed to Informatica Velocity Best Practices. Topics covered include: Data Integration Concepts; PowerCenter Components and User
Interface; Source Qualifier; File Lists, Workflow Scheduler; Reusable Transformations; Debugger; Detailed Review of the Expression, Filter, Sorter,
Aggregator, Joiner, Lookup, Update Strategy, Router, and Sequence Generator Transformations; Source and Target Overrides; Parameters and Variables;
Self-Join; Incremental Aggregation; Dynamic Lookup Cache; Mapplets; Workflow Configuration and Techniques; Reusable Schedule for a Workflow;
Session Configuration; Tasks and Worklets.

Introduction to ARIBA 8.2; 1410 Blair place; March 2009

17

Technical Experience Summary
Operating Systems:

Microsoft® Windows 7 Professional
Microsoft® Windows VISTA Business
Microsoft® Windows XP
Microsoft® Windows server
Microsoft® Windows NT
MS-DOS
UNIX
Apple iOS

Languages:

ACCESS 2007 and lower
AWK script
C, C++, VISUAL C++
DOS (macro language)
JAVA
Microsoft® VBA (Excel macro)
Perl
SQL 6.5 and above
UNIX and Unix Script
VBA (Excel’s macro)
VISUAL BASIC 6

Hardware:

IBM PC/AT/PS2
IBM 3270

Databases:

DB2
FOXPRO
INGRES
OLAP (On-Line Analytical Processing) Cube
ORACLE 7.x
SQL 6.5 to 2007 Database

Methodologies:

Internal IM/IT methodologies
PERITUS®

Applications:

ADOBE® Report
ARIBA® Buyer 8.2 and 9R1
BESI Netscape 8.0 and lower
BJS Client v3
C2 ticketing System
CISCO VPN; Nortel Networks VPN
Citrix (Remote access software)
Cognos 7 & 8
Cognos ReportNet; Crystal Report 8
Spectrum Data logger interface
Exceed Mainframe
EXTRA! Personal Client 32-bit; PuTTY
IBM 3270 Workstation Programs
Informatica (Workflow Manager / Workflow Monitor / Power Center Designer)
Install Shield v3
18

ISPF (Interactive System Productivity Facility)
IVR - Direct Talk 6000
Lotus Notes
Microsoft® Excel VBA
Microsoft® SQL 2000 Server Utilities
Microsoft® SQL Enterprise Manager
Microsoft® Query Analyser
Microsoft® VBA for Excel macro
Microsoft® Visio
Microsoft® Visual Studio 6.0
Microsoft® Visual Basic 6.0
Microsoft® Visual C++
Microsoft® Office Outlook® 2010 and lower
Microsoft® Project 2000
Microsoft® Suite 2007 and lower
Microsoft® Office Business 2010 and lower
Multi-Edit; Compare files Software
National Messaging Middleware (NMM)
Nortel VPN
Remedy Action Request System Suite
Remedy (INOC & CSB version); Russell’s Remedy
Remedy Query tools
Remote Desktop Connection
TCP/IP
Unix IBM Aix Smit
Unix MQueue series
Apple’s App(s)

19




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