BrossardSteve CVGB .pdf

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Steve Brossard
108 avenue du Général Leclerc 72 000 Le Mans, FR / Phone 06 63 29 19 04 /
Senior Supervisory Position in Hotel Management offering opportunities for advancement and professional
development in a company recognized for customer relations and a superior hotel experience.
- Hotel owner for 7 years served major events as the Tour de France, 24H of Le Mans and other auto races
- Multiple Supervisory positions in the hotel and hospitality field throughout France and the United Kingdom
- Conflict resolution and mediation in customer and employee relations
- Recognized by managers and customers for detail oriented, multitasking abilities
- Proven history of abilities in the balance of competing priorities and tight deadlines
- Developed a reputation for hotel task coordination, team management and strategic project direction
- Extensive Restaurant and Hospitality training, multi-lingual
Owner and Manager; Hotel Normandie Le Mans FR
July 2005 - Present
- Maintained 61% annual occupancy with superior service reputation throughout the year despite down economy
- Partnered with local businesses to provide fresh produce and breads daily to maximize the guest experience
- Transformational visionary. Remodeled a 19th century building into a comfortable travelers respite.
- Detailed and executed balanced budget and expenditure plans for rigorous government reporting
Management Assistant; Ibis Hotels Orly Airport, Versailles and Barking East, London UK
December 1998-June 2005
- Routinely developed daily work and task schedules with meticulous follow up
- Trained and monitored newly hired personnel in front desk and operations
- Coordinated conference and meeting space allocation based on customer needs
- Fast-paced 93% occupancy rate in hotels that ranged from 100 to 300 rooms
Reception Manager; Ibis Hotels Swindon, Euston, Greenwich and Portsmouth UK, Hotel La Closerie Le Mans FR
May 1994-November 1998
- Multi-lingual management skill-set
- Maintained upscale hotel environment for all guest and conference patrons
- Front Desk & Guest Services Operator for 714 rooms total
Reception and Restaurant Trainee; Hotel Mercure Rennes FR, Hotel Belle Aurore Ste Maxime FR
May 1992-May1994
Sainte Anne School of Hotel and Restaurant Management, St NAZAIRE FR BTS in Hotel and Restaurant
Management (1991-1994)
Université du Maine, English studies (1991)
Ecole Notre Dame, Le Mans FR, Literature studies (1990)
- Hotel Software expertise in customer/personnel management, supplier management, budget and payroll
- Hobbies in English studies, cooking, reading and family time with wife and son

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