BrossardSteve CVGB .pdf
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108 avenue du Général Leclerc 72 000 Le Mans, FR / Phone 06 63 29 19 04 / firstname.lastname@example.org
Senior Supervisory Position in Hotel Management offering opportunities for advancement and professional
development in a company recognized for customer relations and a superior hotel experience.
- Hotel owner for 7 years served major events as the Tour de France, 24H of Le Mans and other auto races
- Multiple Supervisory positions in the hotel and hospitality field throughout France and the United Kingdom
- Conflict resolution and mediation in customer and employee relations
- Recognized by managers and customers for detail oriented, multitasking abilities
- Proven history of abilities in the balance of competing priorities and tight deadlines
- Developed a reputation for hotel task coordination, team management and strategic project direction
- Extensive Restaurant and Hospitality training, multi-lingual
Owner and Manager; Hotel Normandie Le Mans FR
July 2005 - Present
- Maintained 61% annual occupancy with superior service reputation throughout the year despite down economy
- Partnered with local businesses to provide fresh produce and breads daily to maximize the guest experience
- Transformational visionary. Remodeled a 19th century building into a comfortable travelers respite.
- Detailed and executed balanced budget and expenditure plans for rigorous government reporting
Management Assistant; Ibis Hotels Orly Airport, Versailles and Barking East, London UK
December 1998-June 2005
- Routinely developed daily work and task schedules with meticulous follow up
- Trained and monitored newly hired personnel in front desk and operations
- Coordinated conference and meeting space allocation based on customer needs
- Fast-paced 93% occupancy rate in hotels that ranged from 100 to 300 rooms
Reception Manager; Ibis Hotels Swindon, Euston, Greenwich and Portsmouth UK, Hotel La Closerie Le Mans FR
May 1994-November 1998
- Multi-lingual management skill-set
- Maintained upscale hotel environment for all guest and conference patrons
- Front Desk & Guest Services Operator for 714 rooms total
Reception and Restaurant Trainee; Hotel Mercure Rennes FR, Hotel Belle Aurore Ste Maxime FR
Sainte Anne School of Hotel and Restaurant Management, St NAZAIRE FR BTS in Hotel and Restaurant
Université du Maine, English studies (1991)
Ecole Notre Dame, Le Mans FR, Literature studies (1990)
- Hotel Software expertise in customer/personnel management, supplier management, budget and payroll
- Hobbies in English studies, cooking, reading and family time with wife and son