KeyNews Vol 11 .pdf

Nom original: KeyNews_Vol_11.pdf
Auteur: ジェイアール西日本ホテル開発

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Key News
Published by Les Clefs d’Or Japan

March, 2013 VOL. 11

Les Clefs d’Or Japan News
Concierge Seminar
February 20th, 2013

・ABE, Ms. Kay
(Grand Hyatt Tokyo)

・ABE, Mr. Yasutosho
(Conrad Tokyo)

・FAUTT, Mr. Adrian
(Park Hyatt Tokyo)

・HAMASAKI, Mr. Osamu
(Hotel Okura Tokyo)

・HIGASHIDE, Ms. Etsuko
(Hotel New Grand)


Ms. Aiko
(Grand Hyatt Tokyo)

・KAWAMURA, Mr. Kazushi

2011 VOL.2)
by Ms.Virginia Casale

February 20th, Les Clefs d’Or Japan and
Japan Concierge Association invited
International UICH president Ms.
Virginia Casale for the seminar at
Mandarin Oriental Tokyo.
Mr. Anthony Costa, the General
Manager of Mandarin Oriental Tokyo
delivered a welcome speech for this
special event.
“A Randez-vous to Capture our Potential
in Japan” was the program title and there
were over 100 attendees at the beautiful
venue. It was truly an educational
seminar based on statistics.

During her second chapter, she talked
about “Networking” by sharing her
actual experience which reminded
how important it is for our career and is
the “Key” to our success. She had also
reviewed the history of the Les Clefs
d’Or network since 1929, which made us
very proud to have been a part of this
great network.

(Palace Hotel Tokyo)

・KOJIMA, Ms. Hisae
(Hotel Nikko Kanazawa)

・KOYAMA, Ms. Akemi
(Kyoto Brighton Hotel)

・NISHIKAWA, Mr. Kazuyoshi
(The Westin Osaka)

・MARUYAMA, Ms. Hiromi
(The Ritz Carlton Tokyo)

・MOMOI, Ms. Shinobu
(ANA InterContinental Hotel Tokyo)

・Muller, Mr. Philippe
(Hotel Grand Pacific LE DAIBA)

・OKANISHI, Ms. Akiko

Virginia explained and showed us the
results of 60 questions about our work
environment in comparison between
international concierges and concierges
in Japan.

Before we concluded the evening, we
had a chance to look back on UICH
history and also share our thoughts and
values. We all enjoyed her wonderful
seminar which she shared her experience
and knowledge. We would like to extend
our heartfelt gratitude to Virginia for
taking the time to come all the way to

(Sapporo Grand Hotel)

・ONO, Ms. Momoko
(Honorary Member)

・OZAKI, Ryu Kullen
(The Peninsula Tokyo)

・SHIBATA, Ms. Naoko
(The Prince Park Tower Tokyo)

・SUMITA, Ms. Yoko
(Mandarin Oriental, Tokyo)

・SUMIYOSHI, Ms. Mayako
(Palace Hotel Tokyo)

・TAJIMA, Ms. Masumi
(Mandarin Oriental, Tokyo)

・TAKEUCHI, Ms. Ikuyo
(Hotel Grand Pacific LE DAIBA)

・TANAKA, Ms. Akane
(The Peninsula Tokyo)

・WAKO, Mr. Naohiko
(The Westin Sendai)

(Hotel Granvia Kyoto)

There were not many big differences
between international and domestic
concierges; however some useful advice
was given throughout the seminar. There
was one advice that was very important
which was about the management
interaction in the hotel. Concierges
should be well communicated with the
management on a regular basis to gain
the understanding of the importance of a
concierge and support.

『Key News』

Naohiko WAKO


Adrian FAUTT

Publisher: Masumi TAJIMA
(March, 2013 VOL. 11)

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