Edge Profile 2014 2015 .pdf



Nom original: Edge Profile 2014-2015.pdf
Auteur: EDGE

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2014 - 2015

Service Profile
© 2015 All Rights Reserved • Edge for Training and Consultancy

Edge for Training and Consultancy

“Leadership is a choice, not a position.” ..
Stephen R. Covey

© 2015 All Rights Reserved • Edge for Training and Consultancy

-2-

Services Profile

CONTENT
About Edge

3

Consultancy Service

6

Training Service

7

Training Services in Details

8

Market Consultancy in Details

18

Edge Statistics

24

Our Partners in Success

25

© 2015 All Rights Reserved • Edge for Training and Consultancy

-3-

Edge for Training and Consultancy

About Edge
Edge is established to achieve business and human development. Our strategy aims at accelerating
business impact, providing customers and partners
with needed skills, while driving return on investment
and gaining a competitive Edge.
Edge for Training and Consulting is an industry
leader specialized in Human and Business development; providing clients with a continuous flow of
knowledge through professional programs and workshops; beneficial for both individuals and organizations.
Edge’s training plan and programs present a new frame of understanding, to identify the
soul and voice of leadership. You will discover your unique strengths, clarify your direction,
and incorporate that into your own leadership style.
Edge’s core competency lies in our outstanding coaches and consultants, who have spent
years helping others to become what they want and achieving their organizations' goals.
Edge equips you with the strategies to take responsibility for your impact on others in
all areas of your life.
Edge provides you with tools and methods to develop the business relationship, being
more effective in both one to one and team relationships.

© 2015 All Rights Reserved • Edge for Training and Consultancy

-4-

Services Profile

Mission
To build the leaders of the business world, to achieve horizons of
growth and strength, and to create value and make a difference.

Vision
Creating Exceptional Leaders for Winning Businesses.

Objectives




Developing and maintaining Close Client Relationships
Innovation and Flexibility
Keeping abreast of Professional and Best Practice guidelines

Provides Personalized
Service of Excellent
Quality

Values








Accountability: Take charge of your actions
Collaboration: Synergize through collective ideas
Diversity: Managing differentiation in solutions
Integrity: Be transparent
Leadership: The ability to shape a future dream
Passion: Leading by heart and mind
Quality: Being inspired by standards

© 2015 All Rights Reserved • Edge for Training and Consultancy

-5-

Edge for Training and Consultancy

Consultancy Service
Edge offers Consultancy service in various areas, naming few :


Compensation and Benefits Systems, Job Analysis and Job Description



Employee Handbook and Policies Documentation



Human Resources Practice Audit



International Development



Leadership and Management Assessment



Performance Management System



Performance Against Priorities



Recruitment and Selection System



Training and Development System



Training Needs Assessment



Manpower Planning and Succession Plan



Sales & Marketing Consultancy



Organization Structure Design



Retail Management

© 2015 All Rights Reserved • Edge for Training and Consultancy

-6-

Services Profile

Training Service
Edge offers training programs, workshops, courses in
the following areas:


Career Development



Change Management



Coaching



Experiential Training



Exponential Training



Human Resources Management



Leadership



Performance Management



Sales and Customer Service



Supervisory and Managerial Skills

© 2015 All Rights Reserved • Edge for Training and Consultancy

Offers Flexible and a
Dynamic Consultancy
Service

-7-

Edge for Training and Consultancy

Training

Services
in Details

© 2015 All Rights Reserved • Edge for Training and Consultancy

-8-

Services Profile

Career Development Area


Building Self Esteem and Assertiveness Skills



Business Etiquette



Communication Skills



Customer Service



Emotion Intelligence



Mastering the Interview



Public Speaking



Skills for Admin Assistant



The Minute Sales



Time Management/Getting Organized



Working Smarter



Writing Reports and Proposals



Writing Skills

© 2015 All Rights Reserved • Edge for Training and Consultancy

Provides Reliable
Information &
Expertise

-9-

Edge for Training and Consultancy

Sales and Marketing Area


Building Relationship for Success in Sales



Call Center Training



Customer Relationship Management



Overcoming Sales Objections



Prospect for Leads



Sales Presentation Skills



Selling Smarter



Tele-Marketing

© 2015 All Rights Reserved • Edge for Training and Consultancy

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Services Profile

Supervisors/Managers Area


Art of Delegation



Budgeting and Planning



Coaching



Develop High Performance Team



Essential Managerial Skills



Finance for Non Financials



Managing Behavior



Marketing and Sales



Negotiation for Results



Project Management



The ABC for Successful Supervisor



The Art of Making Meeting Work



Voice of Leadership

© 2015 All Rights Reserved • Edge for Training and Consultancy

Specialized in Human
& Business
Development

- 11 -

Edge for Training and Consultancy

Train the Trainer Area


Develop Training Program



Facilitation Skills



Survival Skills for New Trainers

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 12 -

Services Profile

Human Resources Area


Anger Management Skills



Change Management



Conflict Resolution



Creating a Top Voice Talent Management



Employee Dispute Resolution/
Mediation Through Peer Review



Hiring for Success



Managing Customer Service



Perfect Management Services



Planning for Business Success



Problem and Decision Making



Stress Management (Job Burnout)



Stress Relief and Stress Reduction

© 2015 All Rights Reserved • Edge for Training and Consultancy

Provides a Continuous
Flow of Knowledge
Through Professional
Training Programs &
Workshops

- 13 -

Edge for Training and Consultancy

Specialized Program Area


Dynamic Office Management



Logistics



Pharmaceutical Programs



Quality Management



Retail Management Programs



Supply Chain Management

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 14 -

Services Profile

Experiential Training
For the first time in Africa, Edge will be offering a bunch of
Experiential Trainings and Consultations programs in collaboration with Tirian. Tirian is a leading international organizational learning and development consulting company that
specializes in organization innovation through strategic innovative leadership and team development. Experiential
programs are designed for team building and its simulation
under the first dimension which represent 3 core branches
as the following:


Group Synergy



Leadership Task Performance



Personal Competence

© 2015 All Rights Reserved • Edge for Training and Consultancy

Drives Return on
Investment and Gains
a Competitive Edge.

- 15 -

Edge for Training and Consultancy

Experiential Training (Cont’d)
Motivating experiential programs



Leadership Task Performance

including themed business simulations
and team building are:

 Take 2



 The Chocolate Factory

Personal Competence
 The Sky is not the Limit
 Who DunIt
 Lateral Sports



 The Creative Appliance Project
 Who Killed Creativity? ( The Creative Con-

nection Foundations )
 Catch Me if you Dare

 Get Over It

 The Community Construction Project

Group Synergy

 Rapid River Rescue

 Endangered

 On Thin Ice
 On Shifting Sands
 What Happened to Wat?

 No One is an Island
 Teamography
 Factor X
 Village Celebrations
 The Ramayana Rescue

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 16 -

Services Profile

Exponential Training
Edge provides technical consultations and trainings in various aspects of organizational development and learning and
development functions in the following areas:


Call Center Training



Designing Questionnaire and Survey Analysis



HR Audit



Induction for new employees



Management training



Performance Appraisal



Service Management Training



Specific Training to Develop applying New Processes, Technology Theories or Job Skills

© 2015 All Rights Reserved • Edge for Training and Consultancy

Accelerates Business
Impact & Enhances
Processes
Implementation

- 17 -

Edge for Training and Consultancy

Market
Consultancy

in Details

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 18 -

Services Profile

Consultancy Characteristics
Our experts are willing to offer a wide range of customized consultations which suits our clients' needs:
Internal Assessment/Audit: As a consultant, a part of our services includes providing organizations, where appropriate, with their sales and
marketing internal assessment/audit. Before deciding what kind of intervention to use, we need to thoroughly understand the current issues/
concerns of the company as well as the common practices to properly
identify areas of improvement.
Research: Research will be designed by Edge Consultants. Meetings
will be arranged with our client's management to discuss the dimensions
of the research and its aims until final approval is granted on the research plan.

Presents a New Frame
of Understanding, to
Identify the Soul and
Voice of Leadership

Management Consultancy: Based on the Internal Assessment and
Research Findings, the management consultancy will be designed by
Edge Consultants. Meetings will be arranged with our client's management to discuss scope and framework of the service until final approval is granted on the consultancy.

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 19 -

Edge for Training and Consultancy

Edge Consultants are highly rated professionals in the arenas of customer value,
customer satisfaction measurement, and customer loyalty. We base our services
on the profound knowledge and exposure to various regional markets. Edge Consultants has helped organizations in the region become more customers driven
through research, consulting, training and workshops.
We offer a variety of services, and can deliver these services in whatever format
best suits your business. We leverage this experience in helping your company to
better understand your customers and how you can improve their satisfaction and
loyalty.
Our services range from satisfaction and loyalty research to advanced statistical
analysis of the results of that research and how it can be applied to your company’s
benefit.
Edge Consultants has conducted research in numerous industries. We can customize the focus and methods of our customer satisfaction and loyalty research to fit
any business’ needs. Because our research is based on fundamental concepts of
satisfaction and loyalty which have been developed and perfected over many
years, we have the flexibility to apply our research to any situation.

© 2015 All Rights Reserved • Edge for Training and Consultancy

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Services Profile

Market Consultancy Scope of Services
I. Service Wheel / Spectrum
Edge Consultants help the corporate to know about the regional market
situation. We help foreign clients to enter into Egypt by giving them decision support through giving them access to regional market data. Market
Access studies covers:
 Market Feasibility
 Consumer Insight
 Need/Gap Analysis
 Segmentation Analysis

© 2015 All Rights Reserved • Edge for Training and Consultancy

Identify the Soul and
Voice of Leadership

- 21 -

Edge for Training and Consultancy

II. Market Planning
We provide end to end solution to the corporate in planning their business marketing
plan and strategies to become a leader in their competitive landscape. The strategic plan is
based upon the totality of the marketing process. The Market strategies provided covering:
 Strategy - Positioning
 Strategy - Pricing
 Strategy - Targeting
 Strategy - Market Entry
 Strategy - Promotion
 Customer Interface Management

We assist the client in measuring their satisfaction levels with their external and internal
customers. We also help them in improving and monitoring them. The interfaces on which we
do satisfaction studies are:
 Customer Satisfaction
 Internal Customer Satisfaction
 Supplier Satisfaction
 Distribution Satisfaction
 Image Assessment
 Product/Service Benchmarking
© 2015 All Rights Reserved • Edge for Training and Consultancy

- 22 -

Services Profile

III. Advanced Statistical Analysis
It isn’t always necessary to develop new surveys in order to gain new insights
into your customers. Sometimes you can apply advanced statistical analysis
to existing data from surveys you have previously conducted. Edge Consultants can help you do this by taking completed, historical surveys and using
advanced statistics to identify relevant things like your company’s strengths
and weaknesses as well as any relevant trends in the data.
One of the biggest benefits of advanced statistical analysis is that if you use
existing survey data, you can produce meaningful results without having to
devote the time and resources to designing and conducting a new survey. In a
world where companies are looking for results as quickly as possible, your
business may benefit from using your limited amount of time to mine existing
data instead of going out and collecting new data. Of course advanced statistics do not have to be restricted to existing data sets. We can work with your
company to incorporate an advanced statistical analysis into a current customer survey that you are implementing. However the data is obtained, the
key is to apply the rigor of advanced statistics in order to achieve additional,
valuable results about your customers.

© 2015 All Rights Reserved • Edge for Training and Consultancy

Equips You With the
Strategies to Take
Responsibility for
Your Impact on Others

- 23 -

Edge for Training and Consultancy

Edge In Numbers
Service

2011 - Aug. 2014

Proposals

56

Trainees

2300

Training Hours

12,024 hrs

Training Programs

67

Consultancy Contracts

15

Total Partners served

32

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 24 -

Services Profile

Our Partners in Success


Al Asher Real Estate



Kraft Foods



Pirelli Egypt

 Al Mansour Automotive



La Poire



SAIB





LEONI IEOC Egypt



TBS

Autocool





Mahgoub



The World Bank

Banque Misr



Beyti



CIB



 Maspero Urban Devel- 
opment

 MEG


Coca Cola Egypt





EMethanex



Etisalat Masr

 Ministry of Trade and
Industry

MFO

 Ganoub El Wadi Petro- 
leum Holding


MOHM



Gemma



NBAD



Glass Holding Out



NBE



Halliburton



Nestle Egypt



Jotun



PEPSICO

Tie Shop
TMG Holding

Unilever Mashreq



USSEC



Vodafone



Wadi Group

Provides Tools and
Methods to Develop
the Business Relationship

Moore Stephens Egypt

© 2015 All Rights Reserved • Edge for Training and Consultancy

- 25 -

Edge for Training and Consultancy
Tel: +202.2493.4698
Fax: +202.2493.4698
E-Mail: info@edgeegypt.com
Website: www.edgeegypt.com

© 2015 All Rights Reserved • Edge for Training and Consultancy

Contact EDGE



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