Computer Support Glendale .pdf
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Computer Support Glendale
Below we've included some interesting information on the work Computer Support Specialists and
Systems Administrators perform from the Bureau of Labor Statistics. At Fivestar IT, we do it all for
you so you don't have to have an internal employee handle these things for you. Anyone can benefit
from our experience working with many other industries, professionals, and technologies as well
which gives us a clear advantage over having an in house computer support team.
Computer support specialists provide technical assistance, support, and advice to customers and
other users. This occupational group includes technical support specialists and help-desk
technicians. These troubleshooters interpret problems and provide technical support for hardware,
software, and systems. Increasingly, these specialists work for help-desk or support services firms,
for which they provide computer support to clients on a contract basis.
Work environment. Computer support specialists and systems administrators normally work in
well-lighted, comfortable offices or computer laboratories. They usually work about 40 hours a
week, but if their employer requires computer support over extended hours, they may be "on call"
for rotating evening or weekend work. Like other workers who type on a keyboard for long periods,
computer support specialists and systems administrators are susceptible to eyestrain, back
discomfort, and hand and wrist problems such as carpal tunnel syndrome.
Computer support specialists and systems administrators constantly interact with customers and
fellow employees as they answer questions and give advice. Those who work as consultants are
away from their offices much of the time, sometimes spending months working in a client’s office.
As computer networks expand, more computer support specialists and systems administrators may
be able to provide technical support from remote locations. This capability would reduce or
eliminate travel to the customer’s workplace. Systems administrators also can administer and
configure networks and servers remotely, although this practice is not as common as it is among
computer support specialists.
Fivestar IT Software Training Services
We can train you or your staff to use just about any software title on the market and even offer
recorded video procedures of your sessions you can watch over and over again for anything you
have learned. We are professionals when it comes to learning what a software product is capable of
extremely quickly. Although we already are very familiar with most titles, if there is something you
have that we aren't familiar with, we'll learn it in less than a day or two and be ready to train!
Specialty software doesn't scare us at all.
If you need help with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook,
Microsoft Windows, Mac OS X, Microsoft Entourage, Adobe Photoshop or any of the most common
software titles for any platform, we can help now! Need to learn how to do a mail merge to get your
customized letters ready for mailing? Need to figure out how to do something in a spreadsheet? We
can train individuals to large groups with ease and can even use our special remote help desk
software to show you live on your screen right through the internet! Feel free to call us even if you
need a simple 10 minute quick start to something!
Fivestar IT Technology Consulting Services
If you are looking to upgrade your systems,
move everyone in your organization to a new
mobile phone, software, or hardware
solution.... Fivestar IT can help!
From upgrading your small office to a
complete switch in corporate platforms and
software systems, we can advise you and do
the research you need to make sure you get
the solution you desire. We already work
with every platform, most software titles,
and we understand hardware and it's
purpose. Our experience with other
companies means we know about many of the solutions that exist, and can advise you on other
options or confirm your decisions before you make that critical choice. Don't overspend or
underspend when making a change, call us first for a complete custom evaluation!
We can set up one of many solutions for remote
access to your work systems quickly and easily.
In most cases, we can do it all from a remote
session into your systems without requiring a
physical visit to your office! Using our webbased help desk system we can set you up with
solutions you can use to be working on your
work computer from home anytime!
As a business owner myself, the world of
telecommuting and working from any location
has made the quality of my life so much better!
For those of you who get things done with a computer and a phone in an office... a simple one-time
telecommuting setup and possibly an unlimited national VOIP calling plan is a must have solution
for anyone who wants to do business and access their office system from home
Business Networks & Servers
Fivestar IT can support just about any
business technology support need including
simple or complex wired and wireless
networks. We can support servers running
any platform including Microsoft Windows
Servers, Microsoft Exchange Server, Mac
OSX Server, and Linux Servers of most
varieties. We can create or support global
networks with VPN solutions, mobile
technologies, web technologies, remote
access and telecommuting solutions to
accommodate your business needs.
Our solutions are the result of our
experience working with many different
companies in many industries. Why use an
in-house IT staff that can only learn what is available to you while busy working at your company?
At Fivestar IT, we learn from different companies every day and do the research to create solutions
for their needs or their technology issues, so we gain insight to new technologies all the time. That
knowledge can help your business by offering solutions before you are even looking for them!
Call Fivestar IT Computer Support Now at (888) 932-6638 for FREE Information!
For more information please visit