Perf Measurement Systems RIAS 2016.pdf


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Performance Measurement Cycle
(reference to Root Cause article p.5)

Andrew WOLK, Anand DHOLAKIA and Kelley KREITZ, "Building a Performance measurement systems", Root Cause,
Cambridge MA, 2009:
http://www.rootcause.org/docs/Resources/Books/Building-a-Performance-MeasurementSystem/Building-a-Performance-Measurement-System.pdf

“Improving Commission’s Performance”