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Terms of sale ENG .pdf


Nom original: Terms of sale ENG.pdf
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TERMS OF SALE
ARTICLE 1

RATES AND PAYMENTS
Our rates are net, services and VAT included, excluding city taxes. We accept Cards
such as VISA et MASTERCARD. The card given as a guarantee is not be charged, it
will only be charged for the deposit in case of cancellation, no-show or downgrades.
Invoices are drawn up and payable in euros, to EURL NIRVANA. Unless special
conditions, the invoices are payable at guest’s check out.

ARTICLE 2

BOOKINGS
Prices are per night and per room, breakfast excluded. In order to confirm your booking, a 30%
deposit out of the total amount of the stay will have to be paid by bank transfer to the following
accounts:
Crédit Agricole / IBAN: FR76 1350 6100 0098 5319 0500 034 – BIC: AGRIFRPP835 or KBC /
IBAN: FR76 2780 0400 0106 1481 2010 168 – BIC: KREDFRPPXXX; or with your card details.
The fact of you giving us your card details is considered as a debit authorization on your bank account
and cannot be disputed later. Guests making a reservation by phone, internet, mail or via a direct
contact are then irrevocably bound to the acceptance of these terms and conditions of sale, and the
reservation cannot be called into question except in application of article 5.
No matter the means of payment a credit/debit card number will have to be provided as a guarantee.

TWO TYPES OF RATES:
Flexible
In which case the cancellation and modification policies are defined by the article 4 and 5.

Non-cancellable, non changeable, non-refundable
Full payment will be asked at booking in order to benefit from a more advantageous rate
(available at the reception).

ARTICLE 3

THE ROOMS
The establishment commits to make rooms available for the guest from 3 pm on arrival day. Rooms
must be released the latest at 11 am on departure day. If this is not the case, an extra night will be
charged. It is strictly forbidden to smoke inside of the houses and in the non-smoking places. Any
degradation or disappearance of any object present in your room at your arrival, will be charged on
your card.

ARTICLE 4

MODIFICATION OF YOUR BOOKING
Any modification on your booking is possible with no extra fees under the hotel agreement.
This one has to be asked minimum 10 days before arrival date and confirmed by email or by written.
Your request will be studied according to availability.
Since rates are different according to the season, it is possible that the total amount of the stay
changes after modification of the booking. In case that modifying is not possible, guest is obliged to
respect the original booking or to submit to the cancellation policies.

ARTICLE 5

BOOKING CANCELLATION
Any cancellation must be confirmed by written or by
email, or it will be considered as a “no-show”.

CANCELLATION POLICIES
FOR EVERY STAY BETWEEN 1 AND 5 NIGHTS, CANCELLATION DATE CORRESPONDING TO:
FROM 20 TO 9 DAYS PRIOR TO ARRIVAL
30 % of the total amount of the stay (corresponding to the deposit paid at reservation) will be due.
FROM 9 TO 4 DAYS PRIOR TO ARRIVAL
50 % of the total amount of the stay will be due.
LESS THAN 4 DAYS PRIOR TO ARRIVAL
100% of the total amount of the stay will be due

FOR EVERY STAY OF MORE THAN 5 NIGHTS, CANCELLATION DATE CORRESPONDING TO:
FROM 30 TO 20 DAYS PRIOR TO ARRIVAL
30 % of the total amount of the stay (corresponding to the deposit paid at reservation) will be due.
FROM 19 TO 10 DAYS PRIOR TO ARRIVAL
60% of the total amount of the stay will be due.
LESS THAN 10 DAYS PRIOR TO ARRIVAL
100% of the total amount of the stay will be due.
In case of a fully prepaid stay, the amount of the stay can not be refunded. However, the reservation
will be considered as a “gift voucher” reusable later according to season rates, except for
non-cancellable, non changeable and non-refundable bookings.
The total amount of the stay corresponds to the booked accommodation.

ARTICLE 6

EARLY DEPARTURE
For any early departures the client will be charged for the
remaining nights booked (but not used).

ARTICLE 7

NO SHOW
If the guest does not arrive on scheduled arrival date, Village Castigno will charge the total amount of
the reservation; and for prepaid bookings, the Village will keep the deposit.

ARTICLE 8

COMPLAINTS
All complaints or claims, to be valid, must be made in written by recorded delivery, within a delay of 8
days maximum after guest’s departure date.

ARTICLE 9

ATTRIBUTION OF JURISDICTION
Any disputes, not resolved out of court, related to the validity, interpretation and/or execution of this
contract will be submitted to the Court of Montpellier.

CONTACT DETAILS
34360 Assignan
+ 33 4 67 24 26 41

www.villagecastigno.com
village@chateaucastigno.com


Aperçu du document Terms of sale ENG.pdf - page 1/1

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