AGS Zambia Company Profile (Mar 2019) .pdf

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AGS Zambia
COMPANY PRESENTATION
March 2019

WHO ARE WE?

AGS KEY FIGURES
Family-owned, AGS is a French group with over 45 years of experience in international mobility

Global network of

1974
Tailored solutions

141 locations
in 95 countries

to meet clients needs

Over 80 000 families
accompanied each year

Over

2 000 highly
qualified employees

A worldwide network of

300 partners

Accreditations
Internationally
recognized

Serving over

350 corporate clients
globally

AGS GLOBAL NETWORK
Locations throughout the world
AGS EUROPE
39 locations
700 employees

AGS FOT

AGS ASIA
24 locations

98 803 m²

7 locations
380 employees

93 employees
23 565 m²
5 801 m²

177 046 m

AGS AFRICA
AGS MIDDLE EAST

AGS CARIBBEAN
5 locations
32 employees
1 235 m²

64 locations

2 locations

982 employees

43 employees

66 651 m²

1 300 m²

x930

AGS ZAMBIA
Modern facilities with
a 24 hour security
guard and 1000m²

storage capacity

16 highly trained
staff members that
can serve clients in
English, French or
Spanish
Excellent international quality
certifications:
ISO 9001 and FAIM Plus accredited

Only company in Zambia
offering a complete record
management, removals and
relocation service

Established in 1997 with
more than

21 years of experience

Clients include
US Embassy, European Delegation
and Indian High Commission

AFRICA NETWORK

Market leader in Africa
• First private company to cover the entire
African continent
• 64 locations in 54 countries
• Over 900 employees
• Warehouse storage: 66 651 m²
• All moves to, from and within Africa are
managed by AGS Africa Desk, based in Cape
Town, South Africa

AFRICA DESK

To simplify the removal process, AGS has set up an
Africa Desk for all moves to or from Africa.
As communication can be extremely difficult in Africa,
the Africa Desk intervenes in the coordination of
operations and serves as a link between the AGS clients
and the AGS teams present in the field.
In addition to managing the removal operations on a
daily basis, the Africa Desk provides reporting to
foreign-based group agents, as well as those in charge
of relocating clients.

GLOBAL PARTNERS
A network of agents with FAIM and EURA accreditation
▪ FIDI (International Federation of International Movers) is the most prestigious association of international
moving specialists. FIDI has instituted its own quality assurance system (FAIM) which is the quality
hallmark in the moving industry.

▪ If a FAIM accredited company is not available, we select a company by its:
✓ financial stability,
✓ its reputable records (in terms of moves and customer satisfaction)
✓ and our long term and well-established relationship.

OUR SERVICES

AGS REMOVAL SERVICES
AGS has been moving goods for people for over 44 years

▪

Door-to-door removal of household, personal and office effects

▪

Packing and crating services

▪

Handling of air, road and sea shipments

▪

Short- and long-term storage

▪

Motor vehicle transportation and storage

▪

Customs clearance, forwarding and delivery

▪

Customized solutions for local, national and international moves, to and from anywhere in the world

▪

Secure, 24-hour shipment tracking online

▪

After delivery service

THE 6 STAGES OF A SUCCESSFUL MOVE

FIRST CONTACT

• Direct contact
as soon as
request is
received
• Discuss most
important
points of the
move
• Answer any
questions
• Arrange a premove survey

PRE-MOVE
SURVEY

MOVING DAY

• Conduct a home • Careful packing
of all items
visit to complete
according to
a pre-move
mode of
survey report
transport
• Detailed
• Packing list
inventory
indicating
• Volume
number of
estimation
boxes and their
• Logistics to
contents
handle the move
• Expert loading
• Removal
proposal and list
of required
documents

MOVE
LOGISTICS

• Transport by
air, sea or road
• Customs
clearance
• Confirmation of
estimated
delivery date

DELIVERY

• Unloading
• Unpacking of
all items
• Reassembly of
furniture
• Removal of all
debris

STORAGE

• Short- or longterm storage in
our secure
warehouses

ONLINE TRACKING
STAY INFORMED THROUGHOUT THE MOVE WITH OUR MANAGEMENT TOOLS
▪

Secure and personalized system

▪

Ability to enter an online inventory

▪

Information is accessible 24 hours a day, 7 days a week

▪

Tracking of shipment at any time

SECURE ACCESS

▪

Online documents

▪

Instant follow-ups and communication at each stage of the move

▪

Online Customer satisfaction survey

▪

Tool training offered at no additional cost.

▪

In-house development for better management, maintenance and
total autonomy

TRACKING & STATUS UPDATES
Automatic updates at all stages of the move.

Online reporting on volume and KPI’s with customizable fields

RECORDS MANAGEMENT SERVICES
Professional management of physical & electronic documents

Our Records Management activity worldwide:
✓ 30 years of experience
in records management

✓ 10,300 km physical
documents archived

✓ 616 employees

✓ 3,5 million digital
documents hosted

✓ 4 continents covered
✓ More than 4 000 clients

✓ 40 million pages
scanned every year

STEP

STEP

STEP

STEP

STEP

RECORDS MANAGEMENT SERVICES

1

NEEDS ANALYSIS

2

COLLECTION AND IMPLEMENTATION

3

RECORDS MANAGEMENT

4

SECURE STORAGE

5

CONFIDENTIAL DESTRUCTION

Auditing, practical and legal advice

Sorting and handling, inventory creation

Online management, physical and digital delivery

Confidential storage, secure warehouses

Safe destruction, management of life cycle

AUDITING AND ADVICE

What are the applicable
regulations?

How to manage and organise
your records?

What are your needs and
obligations?

Which documents have
to be kept?

“AGS RECORDS MANAGEMENT answers all your questions and
simplifies your records management procedures.”

PUT YOUR RECORDS IN THE HANDS OF EXPERTS

BEFORE

A complete set of personalised solutions,
adapted to your company’s needs and constraints.

AFTER

STATE-OF-THE-ART STORAGE MATERIALS

We provide containers and packing materials
which have been especially designed to store
your records.
On-site sorting and packing of your records
according to a preliminary plan determined by
you.

SECURE STORAGE FACILITIES – DEDICATED WAREHOUSES OPTIMISED FOR ARCHIVING

▪

Anonymous and random storage of records
on metal racks

▪

Intruder and fire detection and prevention

▪

Controlled access, 24/7 video surveillance

▪

Protection against vermin

▪

Ventilation

▪

Temperature and humidity maintained at
optimal levels

▪

Control of
companies

installations

by

accredited

ELECTRONIC RECORDS MANAGEMENT – SCANNING AND DIGITIZATION

Imaging of all or some of your records
On-site imaging available
Copy image to your preferred support
(CD, DVD, DMS, digital safe, etc.)
Set up of a Document Managing System
with search criteria
Confidential and secure storage
of your original records

ELECTRONIC RECORDS MANAGEMENT – A SIMPLE TOOL

Specially developed by
our engineers to meet all
your needs.

Compatible
with
all
platforms, no installation
needed.

A single interface for your
physical stock and your
digital documents.

ELECTRONIC RECORDS MANAGEMENT – EXAMPLE OF AN IMAGING PROJECT

BEFORE

AFTER

Digitalisation with image processing of 300,000 certificates
from the Civil Register Office of Papeete.

OUR STRENGTHS

QUALITY
Global market leader providing high quality services
▪ Committed to providing consistent quality service throughout our
worldwide locations
▪ All AGS branches work in compliance with the ISO 9001:2008 standard
▪

31 AGS branches have been awarded FAIM accreditation by FIDI, the
most stringent certification programme for removal companies

▪

AGS Group awarded the FIDI Platinum Award in 2018 in recognition for
driving and promoting industry knowledge amongst our employees

▪

We follow EURA standards in all Relocation services

▪

We follow PRISM standards in all Records management services

RESPONSIBLE BUSINESS
Commitment to protect the environment
▪

Centralised fleet management system to maximise efficiency

▪

Reducing loads through expert packing techniques and
innovative liftvans

▪

Adhering to the FAIM environmental quality standards

▪

One tree planted for every international move

▪

To this day, over 220 000 trees have been planted by AGS

▪

Active member of the UN Global Compact. Participating in
this global initiative ensures that AGS remains focussed on
adopting sound business practices in line with societal norms
and industry best practice.

WHY CHOOSE AGS?
You deserve the best

Sound business ethics are at the
core of our organization

Innovative and
proactive organization

Financial strength and long term
profitability

Excellent reputation through enduring
customer satisfaction

CONTACT US
Please don’t hesitate to contact us should you need assistance:
Chaka BUHENDWA - Branch Manager AGS Zambia
Tel: +260 211 286 666
Mobile: +260 969 866 866
Email: manager-zambia@agsmovers.com

THANK YOU FOR YOUR TIME AND ATTENTION



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