AGS Zambia Removal Services .pdf



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AGS Zambia

Removal Services
MARCH 2019

THE AGS GROUP
Over 45 years of experience in international co-ordination and logistics

Global network of 141

1974

locations in 95 countries

More than 80

000
families

accompanied each year

Over 2000 highly
qualified employees

Accreditations
Internationally recognized

Reliable fleet of over

Worldwide network of

1000 vehicles

300 partners

Global storage capacity

197 355 m2

GLOBAL NETWORK
Locations throughout the world
AGS EUROPE
39 locations
700 employees

AGS FOT

AGS ASIA
24 locations

98 803 m²

7 locations
380 employees

93 employees
23 565 m²
5 801 m²

177 046 m

AGS AFRICA
AGS MIDDLE EAST

AGS CARIBBEAN
5 locations
32 employees
1 235 m²

64 locations

2 locations

982 employees

43 employees

66 651 m²

1 300 m²

x930

AFRICAN NETWORK
Market leader in Africa

First private company to cover the entire
African continent

64 locations in 54 countries

Over 900 highly-skilled employees

66,651m2 storage capacity, protected by 24hsecurity
Fleet of 79 specialised vehicles to meet the
transportation needs of our clients

AGS ZAMBIA
22 years of experience in the African market

Established in 1997 in Lusaka

16 highly trained staff that can assist clients in
English and French

1,396 m² storage capacity, protected by CCTV in
every facility and 24 hour security
Fleet of 9 specialised vehicles to meet the
transportation needs of our clients

ISO 9001:2015 and FAIM Plus certified

AGS REMOVAL SERVICES
AGS has been moving goods for people for over 45 years
▪ Door-to-door removal of household, personal and office
effects
▪ Packing and crating services
▪ Handling of air, road and sea shipments
▪ Short- and long-term storage
▪ Motor vehicle transportation and storage

▪ Customs clearance, forwarding and delivery
▪ Customized solutions for moves, to and from anywhere in
the world

80,000 MOVES
COMPLETED ANNUALLY

THE 6 STAGES OF A SUCCESSFUL MOVE

FIRST CONTACT

• Direct contact
as soon as
request is
received
• Discuss most
import points
of the move
• Answer any
questions
• Arrange a premove survey

PRE-MOVE
SURVEY

MOVING DAY

• Conduct a home • Careful packing
of all items
visit to complete
according to
a pre-move
mode of
survey report
transport
• Detailed
• Packing list
inventory
indicating
• Volume
number of
estimation
boxes and their
• Logistics to
contents
handle the move
• Expert loading
• Removal
proposal and list
of required
documents

MOVE
LOGISTICS

• Transport by
air, sea or road
• Customs
clearance
• Confirmation of
estimated
delivery date

DELIVERY

• Unloading
• Unpacking of
all items
• Reassembly of
furniture
• Removal of all
debris

STORAGE

• Short- or longterm storage in
our secure
warehouses

PACKING MATERIALS
Quality packing materials
▪ Superior quality packing materials specially developed for AGS to
minimise damage
▪ A quiet environment to reduce stress during packing day
▪ All packing materials and methods used comply with FAIM and ISO
9001:2008 quality standards
▪ Tailor-made wooden crates for most sensitive and fragile items
▪ Ethical packing materials that use no whitening chemical products which
are harmful to the environment
▪ We use wood for crates from renewable, sustainable forests

SPECIALISED PACKAGING FOR
DIFFERENT OBJECTS

PACKING MATERIALS
Quality packing materials

Heat treated wooden container crates

Standard Carton

Air Freight Wardrobe carton

Tri-wall carrier container

Crockery Carton

Picture Carton

Cardboard flat sheets

Books Carton

Bubble Wrap Roll

Sea Freight Wardrobe carton

Barrel carton

Lampshade Carton

STORAGE WAREHOUSES
Excellent security and storage standards
▪ Advanced security systems, including alarm systems and/or surveillance
cameras
▪ Appropriate ventilation and de-humidifying systems
▪ Anti-fire systems, smoke detectors, smoke ejection outlets and fire escape
doors
▪ Each pallet is individually secured with metal clips
▪ Our warehouses facilitate the seamless and secure storage of clients’
personal effects at both a move’s origin and destination

GLOBAL STORAGE CAPACITY
198, 630 M²

OUR FLEET
Fleet of proven vehicles
▪ Only the best quality vehicles are bought and used and they
all adhere to the stringent quality standards of the group

▪ They are all licensed and have the necessary insurance
▪ All drivers of the vehicles hold the relevant licenses for the
countries in which they operate, and are experienced and
safe drivers
▪ They are all trained in Eco-driving to lessen the impact on
the environment
▪ Vehicles are selected to carry loads using the most
economical use of space

1,002 VEHICLES ACROSS
THE GROUP

THE AGS TEAM
Professionalism and experience
▪ The strength of the AGS Group is its staff, many of whom
have spent their entire working careers with the company

▪ We employ multi-cultural staff who are able to
communicate in many languages
▪ Our staff have also lived abroad, and are able to impart
invaluable knowledge to our clients when they prepare for
their international move

▪ Training plays an important role across all job portfolios,
empowering staff to advance their careers internally
▪ Our team’s expertise provides our clients with confidence
that their valuables are in safe hands

OVER 2,100 EMPLOYEES
WORLDWIDE

ONLINE TRACKING
AGS online management tools provide clients with tracking of shipment, tailor-made reporting,
online documentation, instant follow-ups and communication at each stage of the move.
❖ Secure and personalized system where information is accessible 24 hours a day, seven days a
week.
❖ Real-time access and a password protected log-in.

SECURE ACCESS

TRACKING & STATUS UPDATES
Automatic updates at all stages of the move.

The goods are currently stored in the warehouse
waiting to be transferred to the port.

REPORTING
Online reporting on volume and KPI’s with customizable fields

QUALITY
Global market leader providing high quality services
▪ Committed to providing consistent quality service
throughout our worldwide locations

▪ All AGS branches work in compliance with the ISO
9001:2008 standard


31 AGS branches have been awarded FAIM accreditation
by FIDI, the most stringent certification programme for
removal companies



AGS Group awarded the FIDI Platinum Award in 2018 in
recognition for driving and promoting industry knowledge
amongst our employees

RESPONSIBLE BUSINESS
Commitment to protect the environment


Centralised fleet management system to maximise
efficiency



Reducing loads through expert packing techniques and
innovative liftvans



Adhering to the FAIM environmental quality standards



One tree planted for every international move



At the end of 2019, close to 244 000 will have been
planted by AGS



Active member of the UN Global Compact

WHY CHOOSE AGS?
More than 45 years of service excellence and an unrivaled
network


Specialist in international mobility for over 4 decades



Comprehensive solutions to and from any country



Unrivalled quality and prestigious accreditations: FIDI,
FAIM, ISO



Sustainable commitment and environmentally friendly
methods



Worldwide network of 141 locations in 95 countries

CONTACT US
Thank you for your time and attention

AGS Zambia Branch Manager
Chaka BUHENDWA
Tel: +260 969 866 866
Email: manager-zambia@agsmovers.com


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