SAB zine English FINAL .pdf



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I NEED HELP:
1-800-363-9010
SOS Violence Conjugale (24/7):
Support, guidance and referrals for individuals experiencing
domestic violence. Anonymous and confidential.

• • • • • • • • • • • • • • • • • • • • • • • • • • • •
Information, support &
referrals for trans people:
514-847-0067 x207
ASST(e)Q: Action Santé Travesti(e)s et
Transsexuel(le)s du Québec

• • • • • • • • • • • • • • • • • • • • • • • • • • • •
This project was a collaboration between:
w Community-University Research Exchange
w Solidarity Across Borders
and
w the Migration and Social Work class at
McGill University’s School of Social Work

1

This document was printed on the traditional and
unceded territory of the Kanien’kehá:ka (Mohawk).
Access to Shelters
This guide was created as a collaboration between the
Community-University Research Exchange and Solidarity
Across Borders, a network of migrants and allies who organize
together to support individuals and families confronting an
unjust immigration system. It was compiled in the context of
the Solidarity City campaign, which aims to fight for access to
all essential services, regardless of status.
While shelters aim to be safer spaces, many non-status
migrants face challenges in accessing them. Some shelters
require identification or documents in order to gain access.
The daily fear of detention and deportation also discourages
many non-status migrants from seeking support, out of
fear that their status might be disclosed to police or border
enforcement agencies.
Such barriers are compounded for trans migrants.
Restrictive shelter policies around gender markers on
identity documents often leave access out of reach for trans
migrants, who are unable to change their name or their
gender designation in Quebec. Furthermore, few options
exist for non-binary, genderqueer or gender non-conforming
migrants.
This guide aims to provide detailed accessibility information
for undocumented migrants, along with supporters and
service-providers who assist them in navigating the shelter
system. We hope that it will serve as a first step in opening
access and eliminating the barriers that exist around shelter
access for non-status migrants.

2

Disclaimer:
The information in this booklet was collected via
phone interviews, and is therefore subject to change.
As many shelters were in the process of changing their
policies, the booklet will lose its accuracy over time.
All shelters stated that unless the police have an arrest
warrant or there is an extreme emergency, they do their
best to minimize contact between the police and the
residents at the shelter.
Many categories are evaluated on a “case-by-case” basis.
In other words, access to shelter could depend on the
discretion of staff and their perception of a person’s
“goodness of fit” (e.g. to their mandates).

• • • • • • • • • • • • • • • • • • • • • • • • • • • •
A note on accessibility for trans & non-binary folks:
Not all shelter staff were able to guarantee accessibility.
Further, many shelters were in the process of updating
policies affecting trans persons or had a complete lack
thereof. Thus, a worker’s perception of a policy, accessibility
and safety may vary greatly from those of a trans person.
This booklet is meant to serve as a general guide to help
you navigate the complex shelter system. It is always best
to confirm with the shelter about your specific needs.

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

3

If you find any of this information to be incorrect,
or would like to provide feedback related to
a shelter’s accessibility, please contact us at:
solidaritesansfrontieres@gmail.com

TABLE OF CONTENTS
Shelters on the island of Montréal
Abri d’espoir, L’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Arrêt Source, L’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auberge Madeleine . . . . . . . . . . . . . . . . . . . . . . . . .
Auberge Shalom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auberge Transition . . . . . . . . . . . . . . . . . . . . . . . . .
Assistance aux femmes . . . . . . . . . . . . . . . . . . . . . . . . .
Bouclier d’Athéna (Shield of Athena) . . . . . . . . . . .
Chaînon, Le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dauphinelle, La . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inter-Val 1175 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logifem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison Dalauze, La . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison d’hébergement Anjou . . . . . . . . . . . . . .
Maison Flora Tristan . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison d’Hérelle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison Marguerite, La . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison du Réconfort, La . . . . . . . . . . . . . . . . . . . .
Maison l’Exode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maison Secours aux Femmes . . . . . . . . . . . . . . . .
Multi-Femmes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Native Women’s Shelter of Montréal . . . . . . . . .
Parados, Le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Passages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pavillon Patricia McKenzie . . . . . . . . . . . . . . . . . . . . . .
Projets Autochtones du Québec . . . . . . . . . . . . .
Refuge pour les femmes de l’Ouest de l’Île . . . . . . .
Rue des femmes, La (Herstreet) . . . . . . . . . . . . . . .
Sidalys (Centre Sida Secours) . . . . . . . . . . . . . . . . . . . .
Transit 24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9
10
11
12
14
15
16
17
18
19
21
22
23
24
26
27
28
29
30
31
33
34
35
36
38
39
40
41
42

TABLE OF CONTENTS continued
Emergency shelters for youth
Bunker, Le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
En Marge 12-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Maison Tangente, La . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Service d’hébergement St-Denis . . . . . . . . . . . . . 47

Youth transitional housing
(non-emergency)
w Auberge communautaire du Sud-Ouest;
w Avenue hébergement communautaire, L’;
w Bureau de consultation jeunesse;
w Foyer des Jeunes Travailleurs et
Travailleuses de Montréal, Le; and
w Habitations l’Escaliers, Les . . . . . . . . . . . . . . . . . . . . 50

Shelters around the island of Montréal

Maison le Prélude . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Maison l’Esther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Maison de Lina (Lina’s Home). . . . . . . . . . . . . . . . . 54
Carrefour pour Elle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Maison Hina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Maison Simonne Monet Chartrand . . . . . . . . . . . . . . 57
Pavillon Marguerite de Champlain . . . . . . . . . . . 59
La Re-Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

L’Abri d’espoir
T: 514-934-5615

Who for?
Status accessibility:

Accessible regardless of status.
No obligation to report status to
police.

Kids allowed?

Up to 2 in family program only
(max age 12 for girls, 11 for boys).

ID required?

Some form required (doesn’t have
to be government-issued ID).

Trans accessibility:
LGBQ accessibility:
Wheelchair accessible?

Policy update in discussion.
Accessible.
No.

Languages offered:

French and English. Languages
may vary depending on staff. No
translation services.

Substance use OK?

Zero tolerance; abstinence-based.

Mental health
accessibility:
Stay duration and cost:

9

Women in need of a place to stay.

Notes:

Must be taking medication.
Short-term: up to 3 months.
$350/month
Long-term: 3 months to 2 years.
$475/month
Family program: up to 1 year.
$405/month
Costs include rent, food, necessities,
laundry & activities.
Weekly meetings with case
worker must be attended.
Data collected in 2018.

L’Arrêt Source
T: 514-383-2335

Who for?

Status accessibility:

Women aged 18-30 in need of a
place to stay. Must be willing to
work on personal goals.
Not accessible. Must have a
RAMQ card.

Kids allowed?

No.

ID required?

Yes.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?
Accessibility note:

No.
Can accommodate residents with
visual and hearing impairments.

Languages offered:

French only. No translation
services.

Substance use OK?

Yes, but not on-site. Must be
motivated to work on personal
goals.

Mental health
accessibility:
Stay duration and cost:

Notes:

Accessible.
3 months to 2 years.
60% of resident’s income up to a
maximum of $380.
Data collected in 2018.

10

Auberge Madeleine
T: 514-597-1499

Who for?
Status accessibility:

Adult women experiencing
homelessness.
Accessible regardless of status.
Will only contact police at the
request of the resident.

Kids allowed?

No.

ID required?

No.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

English, French, and Spanish.
Languages may vary depending
on staff. Some availability of
translation services (not on a daily
basis).

Substance use OK?

Yes, but not on-site.

Mental health
accessibility:

Accessible.

Stay duration and cost:

30-45 days.
Free.

Notes:

11

Data collected in 2017.

Auberge Shalom
T: 514-731-0833

Who for?
Status accessibility:

Women aged 18 and older who
are fleeing abuse or violence.
Accessible regardless of status.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Yes.

Languages offered:

Hebrew, French and English.
Translation services available.

Substance use OK?

Zero tolerance on-site; use in
community must be controlled
and not interfere with daily living.

Mental health
accessibility:

Stay duration and cost:
Notes:

Must be taking medication.

6-8 weeks.
Free.
Data collected in 2017 and 2018.

12

Auberge Transition
T: 514-481-0495

Who for?
Status accessibility:

Kids allowed?
ID required?

Women fleeing abuse or violence
and their children.
Only as a last resort. RAMQ card
required, so women are usually
referred to other shelters.
Yes.
Yes (RAMQ card required).

Trans accessibility:

Accessible according to staff.
Policy update in discussion to
increase inclusivity.

LGBQ accessibility:

Yes.

Wheelchair accessible?

No.

Languages offered:

French and English. Languages
may vary depending on staff:
Spanish, Wardu, Hindu, and
Bengali.

Substance use OK?

Residents must have been sober
for 3-6 months to access shelter.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible.

Maximum 3 months.
Free.
Data collected in 2018.

14

Assistance aux femmes
T: 514-270-8291

Who for?
Status accessibility:

Women fleeing abuse or violence
and their children.
Accessible regardless of status.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Potentially. Evaluated on a caseby-case basis.

LGBQ accessibility:

Yes.

Wheelchair accessible?

No.

Languages offered:

French, English, and Spanish.
Translation services available.

Substance use OK?

Zero tolerance on-site.

Mental health
accessibility:
Stay duration and cost:
Notes:

15

Accessible.
5 weeks.
Free.
Have specific programming for
women fleeing abuse without
status around obtaining social
assistance, a work permit, French
language courses, and medical
care.
Data collected in 2015 and 2018.

Bouclier d’Athéna (Shield of Athena)
T: 514-274-8117

Who for?
Status accessibility:

Kids allowed?
ID required?

Women fleeing abuse or violence.
Accessible regardless of status.
Will only contact police at the
request of the resident.
Yes.
No, but preferred.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

One accessible room.

Languages offered:

French, English. Languages may
vary depending on staff: Arabic,
Farsi, Greek, Creole, Italian,
Spanish, Armenian, Bengali,
Punjabi, and Tamil. Translation
services available.

Substance use OK?

No use on-site. Residents who
return intoxicated will be referred
elsewhere.

Mental health
accessibility:
Stay duration and cost:

Notes:

Must be taking medication.

2 months, may be extended in
special circumstances.
Free, but small deposit requested.
Data collected in 2018.

16

Le Chaînon

T: 514-845-0151
Who for?
Status accessibility:

Accessible regardless of status.
Will only contact police at the
request of the resident.

Kids allowed?

No.

ID required?

No.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there. Strive to create transinclusive environment.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Yes (elevator and escalator).

Languages offered:

English and French. Some staff
may speak other languages. No
translation services available.

Substance use OK?

Yes, but not on-site.

Mental health
accessibility:
Stay duration and cost:

17

Women in need of a place to stay.

Notes:

Accessible.
Emergency: night by night. Free.
Short-term: up to 6 weeks. Free.
Transitional housing: 3 months to
1 year. 50% of resident’s income
Long term: For residents over 55.
50% of resident’s income.
Data collected in 2018.

La Dauphinelle
T: 514-598-7779

Who for?
Status accessibility:

Kids allowed?
ID required?

Women 18 years or older fleeing
emergency situations of abuse.
Short term: case-by-case basis.
Long term: must have regularized
status.
Will only contact police at the
request of the resident.
Yes.
Some form of ID preferred.

Trans accessibility:

Evaluated on a case-by-case basis.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French and English. Some
availability of translation services.

Substance use OK?

No.

Mental health
accessibility:
Stay duration and cost:

Not accessible.
Short-term: maximum 2 months.
$12 deposit and $5 each day.
Long-term: maximum 6 months.
$12 deposit and $5 each day.

Notes:

Data collected in 2017.

18

Inter-Val 1175
T: 514-933-8488

Who for?

Women fleeing abuse or violence
and their children. Accessible to
women 60 years and older.

Status accessibility:

Accessible regardless of status.
May not be able to maintain
confidentiality about status from
police if they ask.

Kids allowed?
ID required?

Some form of ID preferred.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Some rooms on ground floor for
residents (seniors) with limited
mobility.

Languages offered:

English and French. Languages
may vary depending on staff:
Spanish or Arabic. Some
availability of translation services.

Substance use OK?

Yes, but not on-site. Must be
appropriate around children.

Mental health
accessibility:
Stay duration and cost:

19

Yes.

Notes:

Accessible. History of working
with residents with mental health
issues.
2-3 months. Free.
Data collected in 2018.

Logifem

T: 514-939-3172
Who for?

Women in need of a place to stay.

Status accessibility:

Accessible regardless of status.
Will not contact police or
immigration officials without
consent. Will support residents in
their immigration hearings.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Rarely. Case-by-case basis.

LGBQ accessibility:

Accessible.

Wheelchair accessible?
Languages offered:

English and French. Languages
may vary depending on staff:
Creole, Italian, Arabic, and
Lingala. No translation services.

Substance use OK?

Emergency: no substance use or
gambling for past 6 months.
Non-emergency: must be
connected to an external support.

Mental health
accessibility:
Stay duration and cost:

21

No.

Notes:

Must be taking medication.
Emergency: 1-2 nights. Free.
Non-Emergency: up to one
year. $400/month (rent, food,
laundry and necessities). Optional
transitional housing for 5 years.
Data collected in 2018.

La Maison Dalauze
T: 1-866-619-4222

Who for?

Women fleeing abuse or violence,
with or without children.

Status accessibility:

Accessible regardless of status.
Immigration worker to assist with
applying for status.

Kids allowed?
ID required?

Yes.
Preferably yes (doesn’t have to be
Canadian government-issued ID).

Trans accessibility:

Case-by-case basis.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French and English. Some
availability of translation services.

Substance use OK?

Accessible.

Mental health
accessibility:

Accessible.

Stay duration and cost:

Up to 3 months. Free.

Notes:

Data collected in 2018.

22

Maison d’hébergement Anjou
T: 514-353-5908

Who for?
Status accessibility:

Kids allowed?
ID required?

Accessible regardless of status.
Will only contact police at the
request of the resident. No
responsibility to report status to
border officials.
Yes.
Some form of ID preferred.

Trans accessibility:

Policy update in discussion.
Case-by-case basis.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French, English, Creole, and
Arabic. Some availability of
translation services.

Substance use OK?

Not on-site.

Mental health
accessibility:

Accessible.

Stay duration and cost:
Notes:

23

Women fleeing abuse or violence
and their children.

8 weeks.
Free.
Data collected in 2017.

Maison Flora Tristan
T: 514-939-3463

Who for?

Status accessibility:

Women fleeing abuse or violence
and their children. Must be willing
to engage with the program and
work to find new housing.
Accessible regardless of status.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Accessible according to staff. No
history.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Yes.

Languages offered:

French, Creole, Spanish, and
Arabic. Some availability of
translation services (not on a daily
basis).

Substance use OK?

Not on-site. Use in community OK
but must still be able to engage
with program.

Mental health
accessibility:
Stay duration and cost:

Notes:

Accessible. Staff will not inquire
about diagnosis or medications.
No time limit if actively engaged.
Emergency shelter is free.
Must pay rent if living in second
stage housing.
Data collected in 2015 and 2018.

24

Maison d’Hérelle
T: 514-844-4874

Who for?

Men and women living with
HIV/AIDS who are no longer
able to live independently. Must
complete admission process and
be referred by a social worker.

Status accessibility:

History accepting people with
refugee status. Access based on
discretion of the director. Cannot
cover medical costs of non-status
folks.

Kids allowed?

No.

ID required?

Yes.

Trans accessibility:

Accessible according to staff.
History of trans folks staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Yes (elevator and ramp).

Languages offered:

French and English.

Substance use OK?

Yes, and are able to use on-site
in their rooms. Sharps kits and
other harm reduction supplies
provided.

Mental health
accessibility:
Stay duration and cost:

Notes:

Accessible.
Typically 9 months, but flexible.
Offer palliative care. Must pay
75% of their income.
Data collected in 2018.

26

La Maison Marguerite
T: 514-932-2250

Who for?
Status accessibility:

Kids allowed?

Accessible regardless of status.
Will guarantee confidentiality
and never contact police or
immigration officials without
permission of the resident.
No.

ID required?

Some form of ID preferred, but
not required.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French and English. Languages
may vary depending on staff. No
translation services.

Substance use OK?

Yes, but not on-site.

Mental health
accessibility:
Stay duration and cost:

27

Women in need of a place to stay.

Notes:

Accessible.
Short-term: up to 6 weeks. Free.
Long-term transitional living:
up to 4 years. 25% of resident’s
income.
Data collected in 2018.

La Maison du Réconfort
T: 514-768-8648

Who for?
Status accessibility:

Kids allowed?
ID required?

Women fleeing abuse or violence,
with or without children.
Accessible regardless of status.
Have strict policies of
confidentiality.
Yes.
Not required.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French, English, Spanish, Arabic,
Vietnamese, Italian, and Turkish.
Translation services available.

Substance use OK?

Yes. Services use a traumainformed lens towards addiction.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible.
Approximately 3 months.
Free.
Data collected in 2018.

28

Maison l’Exode
T: 514-255-7727

Who for?

Status accessibility:

Men and women with substance
use issues who wish to stabilize
themselves with the goal of
reentering society. Must be
referred by CRDM (Centre de
réadaptation en dépendance
de Montréal). Must be willing to
work on personal goals.
Not accessible.

Kids allowed?

No.

ID required?

Yes.

Trans accessibility:

Not accessible.

LGBQ accessibility:

Accessible.

Physical accessibility:

Accessible.

Languages offered:

French only. No availability of
translation services.

Substance use OK?

Must agree to maintain an
ongoing state of sobriety.

Mental health
accessibility:
Stay duration and cost:

29

Notes:

Must be taking medication.
14 days.
Free.
Data collected in 2018.

Maison Secours aux Femmes
T: 514-593-6353

Who for?

Status accessibility:

Kids allowed?

Immigrant women fleeing abuse
or violence, with or without
children.
Accessible regardless of status.
Work with residents to attempt to
obtain status. Will never contact
police without consent.
Yes.

ID required?

Some form of ID preferred,
but not required. Work to help
residents without obtain ID.

Trans accessibility:

Case-by-case basis. No history.

LGBQ accessibility:

Accessible.

Wheelchair accessible?
Accessibility note:

No.
History accommodating visual and
auditory impairments.

Languages offered:

Arabic, Bengali, English, French,
Hindi, Spanish, Urdu, and Wolof.
Translation services available.

Substance use OK?

Minimal use (not on-site).
Residents are referred elsewhere
if use becomes too extreme.

Mental health
accessibility:

Must be taking medication.

Stay duration and cost:

Up to 3 months. Free.

Notes:

Data collected in 2018.

30

Multi-Femmes
T: 514-523-1095

Who for?
Status accessibility:

Kids allowed?
ID required?

Accessible regardless of status.
Will only contact police at the
request of the resident.
Yes.
Some form of ID preferred, but
not required.

Trans accessibility:

Policy update in discussion. Trans
women currently only offered
external services.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

English and French. Women
who speak no French are often
referred to other shelters. Some
availability of translation services.

Substance use OK?

Not on-site. Use in the community
must not interfere with goals.

Mental health
accessibility:
Stay duration and cost:
Notes:

31

Women with children fleeing
violence or abuse.

Must be taking medication.
Average stay of 1 month.
Free.
Data collected in 2018.

Native Women’s Shelter of Montréal
T: 514-933-4688

Who for?

Status accessibility:

Kids allowed?

Would accept an Indigenous
woman from another country
regardless of her status. Proof
of Indigenous status may be
requested.
Yes.

ID required?

Some form of ID preferred, but
not required.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

Primarily English. Languages may
vary depending on staff: French,
Inuktitut, Mi’kmaq.

Substance use OK?

Residents must be sober in
shelter. 24 hour period of sobriety
required before accessing shelter.

Mental health
accessibility:
Stay duration and cost:

33

Indigenous women (First Nations,
Metis, and Inuit) in need of a
place to stay.

Notes:

Accessible. Any medication must
be kept in staff office.
3 months each calendar year (can
be broken up into multiple stays).
Free.
Data collected in 2018.

Le Parados

T: 514-637-3529
Who for?

Status accessibility:

Women fleeing abuse or violence
and their children. Must be
willing to meet with case worker
for monthly progress evaluation.
Accessible regardless of status.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

English, French, and Spanish.
Languages may vary depending
on staff. Translation services
available.

Substance use OK?

Yes, but not on-site. Must be able
to live communally and work on
goals.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible.
Up to 3 months.
Free.
Data collected in 2018.

34

Passages

T: 514-875-8119
Who for?
Status accessibility:
Kids allowed?
ID required?

Accessible regardless of status.
No.
No. A friend can verify a resident’s
age if it is in question.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French and some English. No
translation services.

Substance use OK?

Yes, but not on-site. High
consumption rate is acceptable if
code of conduct is followed. Drug
paraphernalia not permitted in
room, but can be left with staff
and accessed for off-site use.

Mental health
accessibility:
Stay duration and cost:

35

Women aged 18-30 in need of a
place to stay.

Notes:

Accessible.
Emergency: Up to 3 nights. Free.
Medium term: Up to 1 month (can
extend to 2 months in certain
cases).
If resident has source of income,
there is a monthly fee.
Data collected in 2018.

Pavillon Patricia McKenzie
T: 514-526-6446

Who for?
Status accessibility:

Kids allowed?
ID required?

Women experiencing
homelessness.
Accessible regardless of status.
May refer residents to services
tailored to immigration issues.
Will only contact police at the
request of the resident. Resident’s
confidentiality prioritized when
working with police.
No.
Yes (doesn’t have to be Canadian
government-issued ID).

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Yes (elevator and accessible
beds).

Languages offered:

English & French. Languages may
vary depending on staff: Spanish,
Mandarin, Haitian Creole and
Wolof. No translation services.

Substance use OK?

Yes, but not on-site. Try to work
with residents when intoxicated.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible.
Maximum of 30 days. May be
referred to 3-6 month transitional
programs. Free.
36
Data collected in 2018.

Projets Autochtones du Québec
T: 514-879-3310

Who for?

Indigenous women and men
(First Nations, Metis, and Inuit) in
need of a place to stay.

Status accessibility:

In very rare cases, shelter will
work with people without status,
provided they are Indigenous
(e.g. from South America).

Kids allowed?
ID required?

No.
Yes, if the person is unknown to
the shelter. Proof of Indigenous
status may be requested.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

Mostly, but not all areas are.

Languages offered:

French and English only. No
translation services.

Substance use OK?

Yes, but not on-site.

Mental health
accessibility:
Stay duration and cost:

Notes:

Accessible.
Shelter operates on a night-bynight basis. Free.
Data collected in 2018.

38

Refuge pour les femmes de l’Ouest de l’Île
T: 514-620-4845

Who for?

Women fleeing abuse or violence
and their children.

Status accessibility:

Not accessible. No experience
working with folks without status.

Kids allowed?

Yes.

ID required?

No.

Trans accessibility:

Not accessible.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French, English, and Spanish. In
process of securing translation
services.

Substance use OK?

No use on-site. Must be sober
while on property.

Mental health
accessibility:
Stay duration and cost:

Must be taking medication.
No set rules for stay duration
but generally maximum of a few
months.
Short-term: Free.
Long-term: 25% of resident’s
income.

39

Notes:

Data collected in 2018.

Rue des femmes, La (Herstreet)
T: 514-284-9665

Who for?
Status accessibility:

Women experiencing
homelessness.
Accessible regardless of status.
Experience working with folks
without status. Only contact
police in cases of emergency.

Kids allowed?

No.

ID required?

No.

Trans accessibility:

Case-by-case basis. History of
trans women staying there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French and English. Some
Spanish depending on the
worker. No translation services.

Substance use OK?

Yes, but not on-site. Will work
with intoxicated resident if
cooperative and not at risk.

Mental health
accessibility:
Stay duration and cost:

Notes:

Accessible.
Emergency: 3 days. Free.
Short-term: 3 months. First month
free, then 60% of income.
Medium-term: Up to 1 year. 60%
of income.
Long-term: 1 year +. 60% of
income.
Data collected in 2018.

40

Sidalys (Centre Sida Secours)
T: 514-842-4439

Who for?

Status accessibility:

Kids allowed?
ID required?

Open to working with people
without status, but it is not their
specialty. Lack of RAMQ can be
a significant barrier. Will only
contact police at the request of
the resident or in an emergency.
No.
ID preferred, (doesn’t need to be
Canadian government-issued ID).

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

Primarily French. Some English.
No translation services.

Substance use OK?

Yes, including on-site (must not
interfere with safety/comfort of
others). Harm reduction supplies
provided.

Mental health
accessibility:
Stay duration and cost:

41

Men and women living with HIV/
AIDS in need of a place to stay to
re-stabilize/improve health. Proof
of HIV status may be required.

Notes:

Case-by-case basis.
Up to 3 months. 75% of income
up to a maximum of $1,000. Can
be flexible in case of emergency.
Data collected in 2018.

Transit 24

T: 514-383-4994
Who for?
Status accessibility:

Kids allowed?
ID required?

Women fleeing abuse or violence.
Accessible regardless of status.
Experience helping women with
regularizing status. Will only
contact police at the request of
the resident. Frequently work
with the police for other issues.
Yes.
Yes, unless an emergency.

Trans accessibility:

Accessible according to staff.
History of trans women staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

1 accessible bedroom.

Languages offered:

French and English. Languages
may vary depending on staff:
Spanish, Haitian Creole, and
Swahili. Some availability of
translation services.

Substance use OK?

Yes, but not on-site. Support
residents with addictions
specialist. Residents who return
intoxicated will be assessed and
allowed inside if mostly sober.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible. Collaborate with
specialists for further support.
Up to 1 month (extensions on
case-by-case basis). Free.
42
Data collected in 2018.

Le Bunker

T: 514-524-0029
Who for?

Youth aged 12-21 in urgent need
of a place to stay.

Status accessibility:

Accessible regardless of status.
Will work to regularize status
or access legal aid. If police call:
obliged to share info regarding
youth under 18; can maintain
confidentiality of youth over 18.

Kids allowed?

No (will still meet with and try to
help youth under 12).

ID required?
Trans accessibility:
LGBQ accessibility:
Wheelchair accessible?
Accessibility note:

Not required, only preferred.
Accessible according to staff.
Private rooms. History of trans
youth staying there.
Accessible.
No.
Youth who use wheelchairs have
stayed and been accommodated.

Languages offered:

French and English. No
translation services.

Substance use OK?

Yes, but not on-site. Youth who
return intoxicated can still access
shelter.

Mental health
accessibility:
Stay duration and cost:
Notes:

Accessible.
Up to 5 nights, then must wait 10
days before re-accessing. Free.
Data collected in 2018.

44

En Marge 12-17
T: 514-849-7117

Who for?
Status accessibility:

Kids allowed?
ID required?

Youth aged 12-17 in need of a
place to stay.
Accessible regardless of status.
Will only speak to police with
permission of youth.
No.
Not for the first 3 nights. After 3
nights, yes, ID required.

Trans accessibility:

Accessible according to staff.

LGBQ accessibility:

Accessible.

Wheelchair accessible?

No.

Languages offered:

French. No translation services,
but will try to accommodate as
much as possible.

Substance use OK?

Yes, but not on-site.

Mental health
accessibility:

Stay duration and cost:

Accessible, but do not specialize
in mental health.
Will refer to alternative service if a
person is in crisis.
Emergency: 1-3 nights. Free.
Medium term: Up to one month.
3$/day if possible; if not possible,
must complete tasks.

45

Long term: maximum 2 years.
Notes:

Data collected in 2018.

La Maison Tangente
T: 514-252-8771

Who for?

Status accessibility:

Kids allowed?
ID required?
Trans accessibility:
LGBQ accessibility:
Wheelchair accessible?

Youth aged 18-25 in need of
a place to stay. May not be
appropriate for people fleeing
violence (less security).
Case-by-case basis (if resident is
willing to regularize status and
able to pay daily fee). Will only
speak to police with permission
of youth or in emergency.
No.
No.
Accessible according to staff.
History of trans youth staying
there.
Accessible.
No.

Languages offered:

French. No translation services
(will try to work around language
barriers).

Substance use OK?

Yes, but not in rooms. Can return
to shelter intoxicated provided
they do not disturb others.

Mental health
accessibility:

Accessible if youth can live
communally. Will refer to
alternative service if a person is in
crisis.

Stay duration and cost:

Approx. 3 months. $9/day. Will
not refuse youth without income.
Will help youth obtain income.
46
Data collected in 2018.

Notes:

Service d’hébergement St-Denis
T: 514-374-6673

Who for?

For youth aged 15-20 in difficulty
or experiencing homelessness.

Status accessibility:

Willing to work with people
with precarious status,but not
their specialty. Do not ask about
citizenship. Do not discriminate
based on immigration status.
If police call: obliged to share info
regarding youth under 18.

Kids allowed?

No.

ID required?

No.

Trans accessibility:

Accessible according to staff.
History of trans youth staying
there.

LGBQ accessibility:

Accessible.

Wheelchair accessible?
Languages offered:

French. No translation services.

Substance use OK?

Yes, but not on-site. Refer
youth to external services if use
becomes problematic.

Mental health
accessibility:
Stay duration and cost:

47

No.

Notes:

Accessible. Will refer to alternative
service if a person is in crisis.
Up to 3 months (possibility of
extension).
$9/day. Will not refuse youth
without income.
Data collected in 2018.

transitional housing
(non-emergency)
for youth


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